Associate Director, Technology Product Management - Payer/PBM Drug End-to-End Management

LOCATION: Hybrid – 8 days a month in the office.  See locations on the posting.

OVERVIEW

As the Payer/PBM Product – Drug End-to-End Management Lead (Technology Product Management Associate Director) at Wolters Kluwer, you will play a pivotal role in driving innovation into our products, solutions, and processes. The Clinical Effectiveness Payer Product team sets the strategic product direction for all Payer products, and the Payer/PBM Product – Drug End-to-End Management Lead is a key product leader in the Payer product portfolio and development. 

You will act as an entrepreneur and a product consultant within Wolters Kluwer Health’s Clinical Effectiveness unit.  They will partner with Product Owners and in partnership, take ownership of new Product ideas, drive the concept definition and requirements, and then champion the build and delivery of new expert solutions for Payers with the respective Product owners and teams.  You will be responsible for contributing to the planning, execution, and delivery of a product which solves problems and delights customers.  

You are the “Voice of the Customer” and work backwards from a deep understanding of customers’ problems.  They drive effective product discussions and distill clear requirements from large and diverse sets of customers, vendors, engineering team builders, and Wolters Kluwer internal partners. They are data driven and familiar with a wide array of analytical techniques.  You will perform or commission market research, usability studies, and create focus groups to identify best of breed benchmarks and solve customer problems.

This is an individual contributor role reporting to the Technology Product Director for UpToDate in our Health division. 

DUTIES

• Define product strategy for Payer/PBM Product – Drug End-to-End Management:  Help define the future of services, enabling faster product delivery, helping Payer/PBM Product – Drug End-to-End Management professionals spend less time in administrative tasks and more time helping them improve the drug management of their plans, benefit designs, analytics, formularies, etc.  To do this, you will identify opportunities, risks, and revenue potential, and create Payer strategic product roadmaps to advance and expand Payer product market attractiveness and revenues in a given focus area, e.g. drug management content and services, drug decisioning and end-to-end management content and services.
• Develop Payer/PBM Drug Management product concepts and strategic product roadmaps:  Identify product gaps and generate new ideas with respect to focus area; identify customer needs, pain points, use cases, trends, and related services to help build a roadmap of studies to evaluate and improve customer experience, improve market share, and drive growth.  Translate product vision and strategy into detailed requirement documents and prototypes.
• Champion Payer/PBM Drug Management product market fit and understanding:  Gain deep understanding of Payer customer experience, business needs, and existing internal and/or competitive products relevant to the domain.  Stay connected to customer trends, needs, and pain points in healthcare. Collaborate with client and prospect researchers to deliver customer insights that identify and drive customer experience improvements.
• Initiate product lifecycles:  In partnership with internal product owners and/or external partnerships, design and build proof of concept experiments based on common customer use cases to evaluate the end-to-end customer experience.  Champion the full product development lifecycle, including scoping, design, data collection and analysis, and present a comprehensive written business case insights and recommendations to senior leaders and product owners to drive improvements and functionality.
• Product delivery & execution: Responsible for working with different stakeholders across product, engineering, product marketing and research, clinical content and editorial teams, and legal, pricing, and corporate marketing to champion the product from ideation to production, as well as optimize product performance in the Payer market.  A key area to collaborate with will also be the different sales teams, in the US and/or globally as appropriate.
• Collaborate with stakeholders: Work with internal stakeholders (e.g., research, clinical, marketing, software development engineers) to execute studies and work cross-functionally with peers/colleagues globally to support training, best practices, and shared opportunities.
• Manage ambiguity: Able to work in a matrixed environment.  Independently take steps necessary to understand complex businesses, customer needs, and technologies and across a variety of customer personas and product categories to define the prod