Software Support Specialist

Are you a person who thrives when helping others? Do you love solving problems, guiding users, and creating a seamless user experience? If this sounds like you, keep reading!

McLeod Software is looking for a Software Support Specialist who excels at troubleshooting and customer interaction. In this role, you’ll be the first point of contact for our customers, tackling software and hardware issues, diagnosing problems, and ensuring clear, timely communication.

What You’ll Be Doing (Responsibilities):

• Provide exceptional support for McLeod customers regarding McLeod Software’s products
• Diagnose and resolve technical and product functionality issues across software, PCs, and third-party hardware
• Test and reproduce issues to determine root cause and document software deficiencies for the Imaging Product Group
• Manage customer expectations by setting clear timelines for issue resolution
• Escalate requests to higher-level support or development teams as needed
• Document all activities and updates within McLeod’s internal support system
• Record support tickets in detail and update related customer information accurately
• Provide timely, proactive follow-up to customers throughout the resolution process

 

What You’ll Need (Requirements):

• 2+ years of software support experience in a customer-facing role
• Experience working for or supporting a technology company is strongly preferred
• Bachelor’s degree preferred
• Intermediate knowledge of Microsoft Office Suite
• Ability to clearly communicate technical information to a variety of audiences
• Strong relationship-building skills and ability to work across organizational levels
• Calm, professional demeanor even in stressful situations.

• Experience in transportation, logistics, or imaging software support, strongly desired.

 

Why McLeod?

At McLeod Software, we believe that our employees are our greatest competitive advantage. Each employee contributes directly to McLeod Software’s growth and success. With over 650 full-time team members, we’re still growing while staying true to who we are. Our priorities stay where they belong: with our employees, our customers, and the continued growth of our business. When you join McLeod, you’re joining a company that’s built for the long haul—with a clear vision, strong leadership, and a commitment to investing in our people.