Director, DFW Hub Control Center

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Director, Hub Control Center is responsible for the oversight, leadership, and team performance of the station control center, ensuring a safe, efficient, and coordinated operation of aircraft and ground equipment across the hub.  In addition to developing clearly defined strategies to make the operation best in class, the position will seek to elevate the experience of our customers and team members. This leadership role will strengthen the culture of inclusion, diversity, and development for the team members across the organization.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Leads and serves a large and complex organization through leaders, individual contributors, and front-line team members
• Leads the team that is responsible for directing and overseeing the safe movement of aircraft and ground equipment throughout the hub  
• Collaborates and partners closely with Airport Operations, Cargo, Flight, Inflight, Technical Operations, Safety, and Regional Partners, as well as the Federal Aviation Administration (FAA) and Air Traffic Control (ATC), to ensure that all operations are carried out efficiently, effectively, and in accordance with government regulations and company operating policies and procedures
• Monitors potential influence of weather, aircraft mechanical problems, air traffic control constraints, fuel supplies, security issues, labor problems, or other sources of disruption to the operation
• Establishes the hub’s strategy and objectives ahead of irregular operations and ensures activities are carried out in accordance with the operating plan
• Seeks opportunities for continuous improvement; provides recommendations and implements initiatives to reduce cost, gain efficiencies, and improve customer service and employee experience
• Demonstrates and cultivates collaborative relationships across all work groups and teams
• Establishes and maintains open communication and a collaborative relationship with all levels of union leadership

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree in Business, Aviation, or Technical Field related to Aviation or equivalent experience/training
• 7 years of experience leading large teams in integrated operations control, airport operations, or cargo, including unionized frontline workgroups
• In-depth knowledge of the airline industry and technical operations, American Airlines (AA) business strategy, company policies and procedures, and collective bargaining agreements
• Experience in the application of budgetary knowledge to drive business results
• Experience implementing procedures and ensuring consistent service delivery

Preferred Qualifications- Education & Prior Job Experience

• Federal Aviation Administration (FAA) Aircraft Dispatcher Certificate preferred

Skills, Licenses & Certifications

• Demonstrates the highest standards of ethics and integrity
• Strong technical knowledge of aircraft maintenance procedures, as well as FAA regulations, practices, and procedures
• Ability to anticipate, analyze, and interpret complex local and/or system-wide issues
• Proven ability to successfully deal with unique operational problems for which there are no established guidelines for resolution, prioritize simultaneous operational situations, and work well under pressure
• Ability to be an action-oriented and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups
• Ability to coach, mentor, and serve as a role model for all team members
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to influence others through outstanding interpersonal skills, collaboration, and negot