Jobs and Careers

Manager, Professional Services

United States, United Statesfull_timeVerifiedPosted 11 Mar 2025

💰 $144,000/yr($98,000/yr – $144,000/yr)

About the role

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

In this role as a Manager, Professional Services, you will play a pivotal role at Tekion, serving as the linchpin in our operations. You are instrumental in cultivating the growth of our team members, fostering client satisfaction, and ensuring the seamless delivery of top-notch services.

Key Responsibilities

The manager should have a solid understanding of the software being installed and the technical processes involved.

They effectively support team members and troubleshoot issues when necessary.

The manager should provide clear direction, set goals, and establish expectations for the team.

They should offer guidance on best practices, methodologies, and tools relevant to the installation process. They should foster an environment where team members feel empowered to make decisions within their scope of work.

They work on identifying individual strengths and areas for improvement, providing constructive feedback, and offering opportunities for training and skill development. The manager should encourage continuous learning and support certifications or other relevant qualifications.

The manager should actively identify and address obstacles that hinder the team's progress. Whether these obstacles are related to technical challenges, resource constraints, or organizational barriers, the manager should work to resolve them efficiently. This may involve liaising with other departments, negotiating with stakeholders, or reallocating resources as needed.

Effective communication is essential for successful software installations. The manager should facilitate open communication within the team, ensuring that everyone is informed about project status, priorities, and any changes or updates.

They should foster collaboration between team members and other stakeholders involved in the installation process, such as dealership staff or software developers.

Ultimately, the goal of the team is to ensure customer satisfaction with the software installation process. The manager should prioritize understanding the needs and expectations of dealership clients and work to exceed them whenever possible. This might involve tailoring installation processes to specific dealership requirements or providing exceptional customer support during and after the installation.

The manager should emphasize the importance of quality throughout the installation process. This includes ensuring that installations are performed correctly the first time, adhering to best practices and industry standards, and conducting thorough testing and validation before handing over the software to the client.

The manager should encourage a culture of continuous improvement, where lessons learned from each installation are used to refine processes and enhance quality in future projects.