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Refugee Cash Assistance (RCA) Program Supervisor - 2025776
World ReliefUnited StatesRemotefull_timeVerifiedPosted 23 Jun 2026
About the role
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.
If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.
ORGANIZATION SUMMARY
World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.
POSITION SUMMARY:
World Relief seeks an RCA Program Supervisor who will manage and oversee the Refugee Cash Assistance (RCA) Program, ensuring effective and compliant service delivery to clients. This role involves reviewing and confirming eligibility documentation for referred clients, supervising case management staff, coordinating service plans, monitoring case progress, and ensuring program adherence to federal, state, and organizational guidelines. The Supervisor will also play a key role in the recruitment, training, and professional development of case management staff. The Supervisor will work in close partnership with the Eligibility Specialist and report to the Integration Program Manager.
This is a limited-term position funded through a grant agreement until September 30, 2026, and contingent upon funding extension.
Hybrid Schedule: Monday-Friday; 3 days in the office, 2 work from home days.
ROLE & RESPONSIBILITIES:
- Oversee the daily operations of the RCA program, ensuring adherence to federal, state, and organizational requirements.
- Partner with the Eligibility Specialist and the Integration Program Manager to develop and implement program procedures and operational workflows.
- Ensure timely and accurate management of RCA cases including: payments, compliance verifications, intake, and case closures.
- Assist in monitoring the distribution process of cash assistance to ensure it meets the needs of eligible clients.
- Review and confirm eligibility documentation for clients referred to the RCA programs.
- Coordinate with the Eligibility Specialist on complex or unclear cases, and escalate to the Integration Program Manager when needed.
- Ensure eligibility determinations and case enrollments are completed accurately and within required timeframes.
- Maintain consistent processes for receiving, reviewing, and routing referral documentation across the team.
- Recruit, train, supervise, and evaluate RCA program staff, interns, and volunteers.
- Provide ongoing coaching and support to staff to ensure high-quality service delivery.
- Conduct regular 1:1 supervision meetings with staff to provide case consultation, feedback, and professional development.
- Assign and balance caseload distribution among Program Specialists based on workload and client needs.
- Conduct and participate in regular team meetings to review program performance, address challenges, and plan for ongoing improvements.
- Manage a caseload of up to 50% of the position's time, providing direct services to RCA clients as operationally needed.
- Ensure that all RCA clients receive thorough and respectful services throughout the duration of their case.
- Oversee the development and monitoring of individual service plans for RCA clients.
- Coordinate with case managers and other program s
Program Implementation
Eligibility Review and Case Intake
Staff Supervision
Client Services
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