Mgr. Reg Parts Services & Vehicle Sales

Regional Manager-Reg Part Services and Vehicle Sales 

At Ford Motor Company, we are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience.

In this position... 
The focus of this position is to lead the region working with our Ford Dealers to achieve and grow sales & market share, service performance and accelerate the brand differentiating retail customer experiences while developing the team to become future leaders of Ford Motor Company.

***This is a regional based role in the Philadelphia, PA market, it is a hybrid role that requires extensive travel. 

What you’ll be able to do:
 

Strategy and Implementation

• Develop and execute regional business plan (annually and quarterly) that’s tied to the national 
  go-to-market strategy

Sales Operations

• Deliver Ford monthly regional sales, share, and focus audience
• Collaborate with the inventory manager to reframe inventory that delivers faster turn rates and sustainable lower inventory levels
• Develop quarterly/monthly regional marketing plan utilizing tactical C&I funds

Service Performance

• Strategize and implement Increased service capacity initiatives across the dealer network
• Increase Technician count and support tech recruiting
• Support service performance management by reviewing dealership analyses and attending reviews when a higher level of management is needed

Market Representation/ Distribution

• Optimize the Dealer network through actions to improve 
  • Sales & Registration Expectancy
  • Service Capacity & Retention
  • Network throughput       ��                               
• Achieve facility actions and increase total diversity count 

Lead the development of a Best In Class Customer Experience:

• Deliver key retail experience goals – mobile service, pick up & delivery, online service reservations, vehicle health management, eCommerce and owner loyalty
• Connect Activations (Modem) - goal toward 100% connected vehicles
• Leverage OneCX platform to identify dealer process opportunities for improving their customer experiences

Marketing

• Lead monthly FDAF meetings, tier II strategy, and annual return to council meetings
• Participate in various dealer meetings: Ready 4 Retail, Dealer Launch Meetings, Grass Roots, etc.
• Support the execution of Tier I/II/III strategy and alignment
• Support the execution of Digital initiatives (internet leads, close rates and digital marketing)

 

You’ll have: 

• Bachelor’s degree in the following fields of study: Preferred fields include Business Related (Marketing, Management, Economics, Finance, Communications etc.) 
• 6-8+ years of Dealership Contact or Sales Field experience, must have experience traveling in a sales role
• Multiple years of knowledge and understanding of dealership operations, market representation
• Management level and supervisory experience 
• Ability to travel in market that may require overnight travel (i.e. Hotel stays Tuesdays to Fridays) 
  • Average travel required - ~75% - 80%
  • Depending on region - Average of four-hour drive time in market 
  • Depending on region - Travel 100+ miles, fly zones may be applicable 

Even better, you may have...

• Retail Marketing C&I experience preferred
• Years of experience in marketing, sales, service and customer experience
• Excellent Dealer relations and communication skills

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:<