Senior Software Engineer, Global Commercial Services Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Software Engineering & Reliability

• Performs technical aspects of software reliability for assigned applications including design, developing prototypes, and coding assignments
• Function as a leader on an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)
• Lead code reviews and automated testing
• Debug software components and identify code defects for remediation
• Automate deployments in test and production environments

• Automatically scale applications based on demand projections

Leadership

• Demonstrate increased self-reliance to achieve team goals
• Influence team members with creative changes and improvements by challenging status quo and demonstrate taking risks.
• Continuously identifies opportunities to improve efficiency of the team by analyzing existing workflow and driving the team to be more effective, productive, and demonstrating faster and stronger results.
• Mentor and guide junior team members to success within the team
• Understand platform roadmap and contribute to the platform strategy initiatives.
• Excellent communication & co-ordination skills
• Proven ability to manage critical production issues and collaborate with enterprise SRE teams to restore service within SLA.

Minimum Qualifications

• Bachelor’s Degree in related field preferred; proven industry experience.
• 8+ years of software engineering, site reliability or architecture experience.
• Experience in supporting a 24 x 7 global operations environment with on-call responsibilities for production support.
• Experience in a broad range of software development and operations technologies such as cloud, virtualization, load balancing, containers, JVM’s, web servers, application debugging, queueing technologies, caching technologies, databases, routing and switching, etc.
• Experience in supporting Disaster Recovery procedures
• Experience in developing software applications using agile methodologies.

• Knowledge/Skills

• Expertise in one or more of the cloud platforms
• Strong experience in Amex on-prem cloud
• Knowledge on cloud security principles.
• Proven understanding of all the cloud operations like infrastructure provisioning, certificate management, firewall rules, websites, load balancer configuration, website virtualization (VM’s and containers), IAM etc.
• Hands-on experience with logging & monitoring tools.
• Experi