Product Manager - Single Customer View

Product Manager, Single Customer View - Denver, Colorado
Are you passionate about building digital products that are focused on re-defining customer experience across channels? Do you have experience delivering products that need strong understanding of the technical setup at the same time focused on delivering the right customer experience? If you have a track record of driving product success through consumer centric thinking & data and have a bias for action, then it’s time to join Western Union’s Digital Product team as a Product Manager.

Western Union powers your pursuit

In this role you will work as a member of the Digital Product team with a focus on building the digital experience for customers who visit Western Union across retail and digital channels. You will ensure customers coming on Western Union’s website and app get all the benefits of a single customer view.

Role Responsibilities

• This role is an individual contributor role and will be responsible for building the right online experience for cross-channel customers
• Build and optimize the experience right from the 1st time a cross-channel customer lands on Western Union’s website or app and through all his/her returning visits.
• Be the key spokesperson of customer needs in all meetings with front end/ back end engineering leads and regional stakeholders
• Work with the core single customer view team on identifying use cases that relate to different aspects of a cross-channel customer journey - use cases related to customer lookup, KYC, profile details, transaction history, etc
• Own the requirement definition, research, metrics analysis, testing, launch and ongoing optimizations.
• Work with an agile product owner for implementation of the requirements.
• Be the subject matter expert for Single Customer view on digital and an advocate of customer needs.
• Manage products ensuring proper alignment and approvals are obtained from Legal, Compliance, Privacy and Infosec

Role Requirements

• 4+ years of product management experience.
• Consumer product management experience, with a deep understanding of the technical ecosystems.
• Excellent analytical skills and ability to constantly deep dive and take decisions on the basis of data.
• Experience creating wireframes, workflow diagrams, product features & stories
• Experience driving projects with cross functional colleagues
• Strong business writing, presentation, verbal communication and interpersonal skills, with the ability to translate complex technical concepts to a broad range of audiences.
• Great attention to detail coupled with experience seeing the bigger picture, prioritizing competing needs and providing extreme clarity to your team
• Undergraduate degree in business, engineering, or equivalent relevant experience

We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/  

Salary
The annual salary range is $107,812.50 - 179,687.50 USD Annual per year. This role is also eligible to receive an annual bonus that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (