Front Desk Supervisor - Soho House Austin

<p><strong>The Role…</strong></p> <p>The <strong>Front Desk Supervisor</strong> is responsible for supporting and providing direction and leadership to the hotel&nbsp; Front Desk operations team for Soho Warehouse. A successful <strong>Front Desk Supervisor</strong> will be a proactive and resourceful team player who is knowledge about our House and the Nashville community.&nbsp;</p> <p><strong>Responsibilities</strong></p> <ul> <li>Develop relationships with guests, group contacts, members and other guests in order to provide personalized Soho House service.</li> <li>Over see scheduled shift and insuring all tasks are delegated and completed. &nbsp;</li> <li>Resolve customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.</li> <li>Respond to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience.</li> <li>Assist in the training, development, coaching, and mentoring for the department</li> <li>Communicate within department as well as other departments on crucial matters</li> <li>Assure the proper handling of VIPs. Protect their privacy and confidentiality.</li> <li>To ensure the company culture is visible in all aspects of the business.</li> <li>Take action in all matters related to the safety, security, satisfaction and well-being of employees, hotel guests and property. Responds swiftly and effectively in any hotel emergency of safety situations</li> <li>Comply with all hotel policies, standards and local laws</li> <li>Greet guests and checking them into and out of the Hotel.</li> <li>Be fully knowledgeable of room types, room descriptions, rates and availability.</li> <li>General phone etiquette.</li> <li>Present any messages or packages.</li> <li>Offer bell attendant assistance and luggage storage facilities, offering to have the guest’s car brought to the door.</li> <li>Offer assistance in arranging transportation.</li> <li>Perform all concierge duties as required including, but not limited to; booking cars, tickets to shows, restaurant reservations, spa reservations, etc.</li> <li>Regular and reliable attendance.</li> </ul> <p><strong>Required Skills/Qualifications:</strong></p> <ul> <li>At least 1 year of Front Desk experience in a similar industry.</li> <li>Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally (face to face), timely and to the best of your abilities.</li> <li>Quick learner or have OpenTable, Salesforce, Google Sheets and/or O