US Customer Engagement Product Training Development & Delivery Lead Specialty Care
PfizerAbout the role
ROLE SUMMARY
The US Customer Engagement Product Training Development & Delivery Lead - Specialty Care oversees product training delivery for the Specialty Care BU’s full portfolio of products with a focus on Specialty Care brands. The role contributes to the overall strategic approach for training, leads the training delivery for the Specialty Care BU, and leverages cross-functional partnership to ensure seamless delivery of evolved and enhanced training programs which leverage Customer Engagement Training constructs for training design. This role has the overall responsibility for ensuring product training for the Specialty Care BU occurs to meet product launches, dynamic training interventions and strategic brand efforts needed for POAs, critical brand imperatives and business grounded needs related to product knowledge and selling impact. The role works across and as a member of a multi-stakeholder group and manages a team of professionals to deliver trainings across therapeutic areas under the Specialty Care BU that support the BU’s organization's strategy, values, and goals, providing and connecting across role and topic trainers to ensure a coordinated training approach for best-in-class customer facing approach and results. This role will be responsible to understand and will be held accountable to core measures of success for core training execution and impact to the business and brand.
ROLE RESPONSIBILITIES
Lead and develop direct reports to be a strategic partner to the brands and business as representatives for their assigned brand and TA grouping of products.
Lead and develop direct reports for optimal skills needed to deliver and evolve best-in-class training, utilizing train-the-trainer constructs within the team.
Work with other US Customer Engagement Product Training Development & Delivery Leads to support the US Customer Engagement Product Training Lead to build and evolve training approach.
Develop and align with key stakeholders for Training strategy, content and approach that deliver optimal and timely training and information for products, across lifecycles and dynamic training needs.
Work with key stakeholders within the Specialty Care BU and the Innovative Program and Design Director to<
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s