Patient Services Specialist, Primary Care

Position Summary

To schedule and register Medical Faculty Associates (MFA) patients; to provide effective customer service during the reception, scheduling, registration and cash collection process.

Essential Duties and Responsibilities:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Greets and directs patients for appointments, tests, referrals and information utilizing effective customer relations skills and telephone techniques.

• Schedules patient appointments, tests and procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals inside and outside the MFA; provides patient instructions verbally or in writing in order for patient to prepare for appointment.

• Obtains, document and verifies patient demographic, financial and insurance information using a computerized scheduling system.

• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.

• Performs patient appointment maintenance activities, as necessary, to assure patient appointment history is accurate.

• Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments.

• Collects payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.

• Prints forms or reminder cards necessary to facilitate the patient encounter and daily operations.

• Works with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities.

• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.

• Provides indigent patients with lists of alternative medical resources.

Qualifications

Education

• High school graduation is necessary.
• 2 or more years of college is preferred.

Experience

• A minimum of 2 years of experience in providing customer services is necessary. 
• Customer service experience in a patient care environment, including six months of experience in patient scheduling, is preferred. 
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.  Familiarity with medical insurance and medical Terminology is preferred along with referral and prescription intake experience.