HR (PXT) Analyst - Benefits & Operations

At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.

Work Location:  Hybrid in Malvern, PA or NYC. In the office Monday - Thursday

Salary range:  An annual salary range of $70,000 - $80,000 is what we expect to pay for this position, based on overall skills and experience.

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Who is Customers Bank?

Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with.

We get you further, faster. 

Focused on you:  We provide every customer with a single point of contact. A dedicated team member who’s committed to meeting your needs today and tomorrow.

On the leading edge:  We’re innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead.

Proven reliability:  We always ground our innovation in our deep experience and strong financial foundation, so we’re a partner you can trust.

What you’ll do:

The PXT Operations Analyst supports the accurate delivery and continuous improvement of employee benefits programs. This role blends hands-on benefits operational execution with foundational data analysis and reporting, helping the People Experience Team (PXT) make data driven, Human Resources decisions and process improvements. The ideal candidate is detail oriented, curious, comfortable working with data, able to translate insights into clear recommendations and eager to grow a career in HR Operations or benefits administration/analytics.

Benefits Operations (Core Responsibilities)

• Support the daily operations of employee benefit programs, including health, dental, vision, disability, life insurance, retirement plans, and wellness initiatives.
• Process benefit enrollments, terminations, life events, and corrections in Workday.
• Provide timely, accurate support to team members (employees) regarding benefits policies and procedures.
• Assist with annual open enrollment activities, including system testing, team member communications, and vendor coordination.
• Support compliance with ERISA, HIPAA, ACA, COBRA, and other regulatory requirements.
• Support the execution of benefits-related projects and ongoing operational initiatives.

PXT Project Support

• Contribute to PXT projects, such as system enhancements, vendor transitions, and process improvements.
• Track project timelines, deliverables, and milestones to ensure successful execution.
• Collaborate with PXT, Payroll, Finance, and IT to support cross functional initiatives.
• Document benefits processes, workflows, and standard operating procedures.

Vendor & Compliance Support

• Partner with benefits vendors to resolve issues and maintain accurate data exchange.
• Support compliance activities, including required filings, notices, and audits.
• Maintain accurate records and ensure adherence to internal controls.

Data Analysis & Reporting

• Collect, organize, validate, and analyze benefits and PXT related data from Workday, payroll, and vendor systems.
• Use Excel and other data analysis tools to identify patterns, risks, and opportunities for improvement of benefits and PXT processes.
• Translate data findings into actionable insights and recommendations for PXT leadership.
• Support audits, reconciliations, and data integrity initiatives.

What do you need?

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience).
• 1-3 years of experience in HR operations, benefits administration, HR analytics or a related role.
• Proficiency in Excel including formulas, pivot tables, VLOOKUP/XLOOKUP, and data visualization.
• Experience with data analysis tools such as Power BI, Tableau, or similar platforms is a plus.
• Experience using AI tools such as ChatGPT and Co-Pilot, or sim