Customer Service Rep/Dispatch | Farmers Branch Tx

(In Office Position) Shift: 10 hour day schedule typically 7am to 5pm, rotating schedule  Position SummaryThe Customer Service Representative/Dispatch position is responsible for providing customer service, placing new phone orders, and changing existing orders for ready-mix customers. Requirements

• Answer up to potentially 100+ phone calls and place new orders
• Call customers as needed for dispatchers
• Responsible for total customer satisfaction
• Speak to our customers in a positive and friendly manner
• Answer customer’s questions on concrete products
• Learn to type tickets to Ensure timely delivery
• Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
• Inform shop of trucks with mechanical problems
• Inform maintenance of plant problems
• Assist Drivers in finding job sites
• Get assistance to Drivers in emergencies
• Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
• Wash out Drivers as early as possible
• Learn to take orders for current day and/or future delivery as needed
• Learn to make moves or changes in orders for customers
• Other duties as required

 Minimum Education and Experience

• High school degree or equivalent required
• Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate preferred
• COMMAND data dispatch system experience preferred 

 Knowledge, Skills, and Abilities

• Strong computer, phone, and customer service skills
• Excellent communication and organizational skills
• Ability to multi-task in a fast-paced environment
• Willing to work various hours including overtime
• Ability to maintain composure in all situations and not become defensive or irritated
• Knowledge of DFW and surrounding geographic area