Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

PLEASE READ!!!! * THIS IS NOT A DESKTOP SUPPORT/IT POSITION*

This position is for Field Service. Visiting a range of customers every single day and carrying tools and test equipment.

On-site support for BD customers, including installation and service of diagnostic instrumentation.

Within the role of an FSE, daily travel to and from multiple customers sites is required. Required to repair complex systems on-site, such as lasers, fluidic, pneumatic, electronic systems, and PCs.

Overall responsibilities:

• Service, repair, and maintain instruments following detailed service procedures, ISO, and GMP standards.

• Provide timely service for customers by communicating estimated arrival times, duration onsite, contact information, and responding to any customer questions or concerns before start of work onsite.

• Accountable for providing support for customers to meet BD standards of outstanding quality service every time.

• Acquire customer signoff of all work done before departing job site.

• Promptly raise all customer and/or instrument related issues to District Technical Specialist and Service Manager for additional support.

• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, and consummate integrity. Display integrity and good judgment in all interactions.

• Accurately maintain car stock inventory, test equipment, tools, service procedures, and technical data.

• Maintain expense levels within established guidelines for field service travel and living expenses including but not limited to airfare, lodging, and meals.

• Safely operate, maintain, and use company vehicle as outlined in current Corporate fleet policy.

• Accountable for Company issued credit cards, travel advances, company vehicle, spare parts trunk stock, test equipment, laptop, mobile devices, storage media, and all company property.

• Perform other duties as assigned.

This position is located in: Greater Boston and covers the New England area (must live withing a reasonable commuting distance to Boston)

Qualifications and Physical Requirements:

• High School diploma or equivalent experience

• A minimum of 3 years’ experience troubleshooting systems, instruments, or components

• A valid Driver's License

• Must be able to travel a minimum of 50%

• Lifting requirements - Ability to safely lift up to 50 lb. objects weighing up to 50 lbs. from floor to chest level.

• Hand Powered Tools - Ability to safely operate powered drills, powered screw drivers, and related hand tools.

• Ability to safely work on and/or around lasers, optics, fluidics, electronics, high voltage, mechanical handlers, pinch points, sharp edges, and biohazards.

• Ability to safely use and operate various test equipment including DVMs, power meters, oscilloscopes, microscopes, pressure gauges, vacuum gauges, and related test equipment.

• Manual Tool Use and Manipulation - Ability to safely use and turn manual sockets, crescent wrenches, screw drivers, Allen wrenches, ratchets, and related hand tools repeatedly over the course of an 8-to-10-hour day.

• Ability to safely sit, kneel, squat, bend, and stand repeatedly for up to 8–10-hour durations while servicing, repairing, installing, upgrading, and/or maintaining instrumentation and equipment.

• Ability to safely push and pull objects weighing up to 50 lbs.

• Ability to safely perform fine motor tasks during course of an 8–10-hour day.

• Ability to safely drive distances of up to 8+ hours within a given day including adverse weather conditions.

• Able to safely climb and lift portable ladders and step stools.

• Ability to carry a pack weighing up to 30 lb. on your back for up to 1 hour.