Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview
Our Purpose
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Role Overview
Mastercard Checkout Services is committed to making online payments simpler, faster, and more secure. We achieve this by eliminating manual card entry, tokenizing every e-commerce transaction, and applying intelligent, highly secure authentication methods. Our solutions are built on scalable digital payment technologies, delivered through products such as Click to Pay, Secure Card-on-File Tokenization, and Token Authentication Service.

The Director, Card on File Tokenization will join the Mastercard Checkout Services team and drive the expansion of tokenization across merchants, payment service providers (PSPs), acquirers, and issuers. This role will focus on token performance, leading key initiatives and providing strategic thought leadership to strengthen one of the key value propositions of e-commerce tokenization.

Primary Responsibilities
In this position, you will:
• Lead and inspire high-performing product managers across multiple regions and time zones.
• Partner with cross-functional teams to design, develop, and deliver new functionality to promote token performance
• Provide thought leadership on proactive ways to increase token performance and drive the execution end to end
• Prioritize initiatives to maximize impact and deliver against KPIs.
• Engage directly with merchants, PSPs, and acquirers to understand functional and non-functional requirements, ensuring product-market fit.
• Collaborate with regional and customer-facing teams to accelerate adoption and growth of card-on-file tokenization globally.
• Monitor market dynamics and competitive landscape to identify new opportunities and inform strategic decisions.
• Foster an inclusive, high-performance culture that empowers teams to innovate and deliver exceptional results.
• Lead by example with hands-on approaches to demonstrate product management excellence and share best practices.
• Demonstrate and drive Mastercard Way behaviors (e.g. customer and stakeholder interactions)


All About You
• Proven experience in product management within payments, fintech, or e-commerce ecosystems.
• Understanding of digital payments, tokenization, and/or authentication technologies.
• Passion for B2B customer experiences.
• Strategic thinker with a track record of defining and executing product strategies that drive growth and adoption.
• Have an owner mindset and go out of your way to get close to the customer to find out what their needs are and how a product can help.
• Strong stakeholder management skills, with experience engaging customers.
• Analytical and data-driven approach to decision-making, with the ability to interpret market trends and performance metrics.
• Excellent communication and influencing skills, capable of aligning cross-functional teams and senior leadership.
• Global mindset, comfortable working across regions and time zones in a fast-paced, dynamic environment.
Experiences that are a plus:
• Product management experience in digital payments, tokenization, or a similar API product
• Prior people management experience
• Experience working with issuers, merchants, acquirers or PSPs

We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, g