Primary Care Patient Navigator

Description

• Summary
• This position participates as a team member assisting back office medical staff with patient care services as directed by providers or clinic managers in the primary care clinics. The position exists to ensure smooth patient flow, gather and document information from patients such as vital signs and medical history, and clerical support to assist with the overall patient visit and experience. This position may also assist with other activities within the health center.  

Essential Functions

Patient Care:

• • Pre-calls patients for next day appointments.
• Assists with preparation of exam rooms, equipment, and medical records for visits.
• Rooms patients, and obtains vital signs from patients, and accurately documents vital signs in electronic medical record.
• Documents patient medical history in electronic medical record.  
• Assists with the implementation of services provided to patients.
• Assists with patient support and care follow-up as directed.

Documentation/Clerical Functions:

• • Maintains files as directed and performs general office functions.
• Thoroughly and accurately documents patient information in electronic medical record.P

Commitment to Purpose/Service:

• • Demonstrates a commitment to HealthNet’s mission, vision and values and supports organizational decisions and behaviors.
• Demonstrates efforts to discovering, meeting and advocating for patient and customer’s needs.

HIPAA:

• • Maintains at all times the confidentiality of any patient or employee medical, financial, or other personal information, records and data to which there is access. 
• Views, uses or discloses such information only for reasons necessary to perform duties.
• Responsible to challenge unauthorized individuals from viewing such confidential patient or employee information or accessing restricted areas.

Commitment to Diversity:

• • Committed to fostering a diverse, inclusive, and equitable work environment, where all employees, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education or disability, feels valued and respected. 
• Committed to a nondiscriminatory approach and provides equal opportunity for employment and advancement in respective departments, programs, and worksites.
• Respects and values diverse life experiences and heritages and ensures that all voices are valued and heard. 
• Committed to modeling diversity and inclusion and to maintaining an inclusive environment with equitable treatment for all.

The preceding essential function statements are not intended to be an exhaustive list of tasks and functions for this position. Job descriptions provide a representative summary of the major duties and responsibilities performed by incumbents. Other tasks and functions may be assigned as needed to fulfill the mission of the organization.

• QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES
• • Requires high school diploma or GED.
• Requires Basic Life Support certification through the AHA. 
• Requires ability to accurately collect patient information.
• Requires ability to ability to perform multiple tasks simultaneously.
• Requires excellent teamwork ability and maturity in interpersonal staff relationships. 
• Requires strong interpersonal skills/abilities to relate to people with respect for their individuality and privacy. 
• Requires computer experience utilizing Microsoft products as well as Electronic Medical Records. 
• Requires flexibility to adjust to variations in the work environment. 
• Requires experience working with culturally diverse communities and families with the ability to be culturally sensitive and appropriate. 
• Prefer bilingual skills. 
• Travel may be required.

Physical Requirement:

• • Prolonged periods of sitting at a desk and working on a computer.
• Able to be involved in degrees of prolonged standing, walking, sitting, bending, squatting, and stooping; as well as abilities of repeated bending, stooping, and squatting.
• Able to lift, push, and/or pull light to moderately heavy weight up to 20-30 pounds is a necessary function of this position.
• Able to perform duties during periods of varied and/or prolonged work hours.
• Must be able to read, write, hear, and communicate effectively in the English language by both orally and written.

EVALUATION OF PERFORMANCE

• The Primary Care Patient Navigator will receive annual performance evaluations that rate job performance in accordance with HealthNet vision, mission, policies and procedures. The evaluations may include, but not be limited to, performance of many of the specific skills and abilities noted above. The Prima