Senior Manager, Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

 Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.

The objective of the GMNS Control Management Specialized Operational Risk (OR) team is to provide subject matter expertise on specific Operational Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.

GMNS s looking for a Sr. Manager of Specialized OR focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Sr. Manager, GMNS Specialized OR will:

·       Support subject matter expects in sharing of knowledge/guidance and participate in conversations with BU on associated topics

·       Assist in ensuring all activities & guidance provided to BU are in alignment with standards set by centralized specialist risk-stripe teams

·       Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy), and assist more senior team members in supporting with design/ enhancement of BU procedures /standards by providing topic-specific insight

·       Support integration of decentralized risk types into broader Operational Risk Management (ORM) policies and programs

·       Support developing and maintaining a repository of topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise

·       Support more senior team members with design and dissemination of targeted training and awareness programs to increase understanding and management of specific risk topics within GMNS 

·       Support more senior team members in consultation on the design and implementation of controls tailored to specialized risk areas, and gather broader input on the area of risk

·       Support more senior team members in compiling and reviewing topical risk knowledge to share with BU process owners to enable BU to strengthen and embed relevant ORM considerations into processes

·       Assist in advising topical risk strategies and procedures to align with changes in the business environment and regulatory landscape, and frequently review

·       Support sharing insights, better practices, themes, etc. across the enterprise

Required Qualifications:

·       4+ years of experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understanding critical operational risk management lifecycle activities

·       Excellent