Manager, Vendor Performance Management

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed has an exciting opportunity for a Manager - Vendor Performance Management, reporting to our Sr Director Tech Support.  The Manager will manage all aspects of vendor performance associated supporting our legacy copper and Brightspeed fiber customer.   The Manager leading the Vendor Performance team will project Vendor spend budgets, analyze performance, process cashflow payments, build performance scorecards and look for system solutions to people problems.  This centralized function will oversee offshore vendors through multiple workstacks and work cross functionally with Field Operations, CARE, Engineering to ensure work is done to improve vendor training, systems, and processes to improve the customer experience.

As Senior Manager heading the Vendor Management Team you will have the following responsibilities:

• Support a diverse workforce that manages multiple vendor relationships
• Monitor and manage delivery of vendor services through periodic reviews
• Develop vendor performance scorecards
• Leverage the vendor scorecards with key stakeholders to objectively review vendor performance & address key concerns
• Ensure vendor performance variance and failed KPIs are documented and corrective action plans are implemented
• Assess and address risk and growth areas through the strategic management of vendor relationships
• Prepare and conduct daily/weekly/monthly presentations to leadership team on vendor performance
• Lead by example in creating an environment that encourages open communication, sharing ideas and best practices, and building strong cross-functional relationships

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• 7+ years Telecommunication experience
• Bachelor’s degree or equivalent practical work experience
• Prior industry experience in Vendor Performance Management
• Prior experience in contract development & implementation
• Expertise in vendor invoicing
• Program Management experience
• Background in leading mid-size teams
• Strong communication and interpersonal skills to successfully interact with cross functional teams
• Process improvement and customer-centric mindset
• Ability to motivate others and work under pressure
• Excellent oral and written communications skills
• Exceptional analytical and problem-solving skills with the ability to articulate via written and through oral communication

BONUS POINTS FOR:

• Knowledge of systems such as; SAP and Fieldglass, etc.
• Telecom/Cable/Internet Service Provider industry experience

#LI-RD1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

We are committed to being a leader in defining a new way to work because we recognize the changing mindset of today's workforce. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and our current priority is to make it a truly vibrant destination by hiring talent in the greater Charlotte area. Why? Because our purpose is to reimagine how people work, learn, play and connect!

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. We are committed to building a team as diverse as the customers we serve.

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices: