FORD/GM Service Manager - Gee Automotive Companies

Gee Automotive Companies is expanding rapidly, and to support our continued growth in the Portland area, we are actively seeking an experienced Service Manager! As Service Manager, you’ll be a key leader in driving operational excellence, fostering a high-performing team, and ensuring an exceptional customer experience. You’ll be backed by an executive team dedicated to your success, industry-leading tools, and a culture focused on innovation and career advancement.

Why Work for Gee Automotive Companies?

At Gee Automotive, we believe leadership fuels success. As a top dealership group in the Pacific Northwest specializing in Ford and GM brands, we empower our leaders with the autonomy, support, and resources needed to excel.

Here’s what makes us stand out:

• Modern Facility: Work in a cutting-edge service department outfitted with the latest equipment and technology designed for Ford and GM vehicles.
• Leadership Collaboration: Partner with a forward-thinking management team that values your expertise and encourages innovation.
• Professional Development: Access paid manufacturer training and career growth opportunities tailored to leadership in automotive service.
• Team-Oriented Culture: Lead a skilled, motivated service team in a workplace that prioritizes employee engagement and customer satisfaction.
• Stability & Reputation: Join a reputable dealership group with strong community ties and ongoing investment in service excellence.

Service Manager Responsibilities

• Oversee daily Service Department operations, ensuring efficiency, profitability, and top-tier customer care.
• Lead, mentor, and support service advisors, technicians, and support staff to meet performance goals.
• Resolve escalated customer service issues with professionalism and a customer-first approach.
• Track and analyze KPIs to implement strategies for improved productivity and quality.
• Maintain strict compliance with manufacturer guidelines, safety standards, and company policies.
• Coordinate with Parts and Sales Departments to ensure seamless workflow and customer experience.
• Manage hiring, onboarding, and ongoing training for Service Department personnel.
• Drive customer loyalty through proactive communication and exceptional service delivery.

Service Manager Compensation and Benefits

Pay range: $180,000.00 - $200,000.00 annually!

On top of competitive pay, we are proud to offer…

• Top-of-the-line benefits, including Health Insurance starting at under $100 per month.
• Dental, Vision, Pet, and Company-Paid Life Insurance
• Employee Assistance Plan
• 401k with Company Match
• Lucrative Paid Time Off that accrues from Day 1
• An excellent menu of voluntary benefits!
• Employee pricing for you and your family on vehicles, parts, and service.

Service Manager Qualifications

• Proven experience as a Service Manager or similar leadership role within a Ford, GM, or comparable dealership service department.
• Strong knowledge of Ford and GM vehicle service operations, manufacturer guidelines, and dealership standards.
• Exceptional leadership and team management skills with the ability to motivate and develop a high-performing team.
• Excellent communication and customer service skills, with a focus on resolving escalated issues effectively.
• Proficiency in tracking and analyzing KPIs to drive operational improvements.
• Experience with hiring, training, and performance management of service personnel.
• Familiarity with dealership management systems (DMS) and service scheduling software is a plus.

Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

Joining Gee Automotive Companies means stepping into a leadership role that sets industry standards for service quality and employee success. Apply today!