Big Data Principal

Data Operations Lead

We are looking for a passionate and experienced Operations Lead to join our team. You will play a key role in leading and managing our Data operations and managed services support engagement, ensuring efficient and effective delivery of services.

Responsibilities:

·         Hands-on comprehensive experience in managing projects/program which involve Production Support and maintenance of Data lake/DWH Environments

·         Hands-on experience on ITIL processes

·         Well-versed with Outage, Incident triaging, coordination, communication etc. in production support environment.

·         Lead and manage team of ETL and BI experts, fostering a collaborative and productive work environment.

·         Build strong relationships with clients and serve as their primary point of contact for day-to-day data operations and managed services engagement.

·         Facilitate clear and effective communication between internal and external stakeholders, ensuring everyone is aligned and informed.

·         Oversee daily operational activities, identifying and implementing improvements to streamline processes and maximize efficiency.

·         Provide support for the operational and maintenance of the data landscape, leading the engagement with both onsite and offshore teams.

·         Design, implement, and manage operational systems, processes, and policies that are aligned with project goals and client expectations.

·         Prepare key metrics, including support SLA metrics and ITIL ServiceNow reports, presenting them to clients in regular meetings.

·         Possess strong working knowledge of various data integration and business intelligence tools, including Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik.

·         Continuously develop and implement strategies for operational improvement, driving efficiency and effectiveness.

·         Lead triage activities and provide support during disaster recovery (DR) drills and Major Incident Management (MIM)

Qualifications:

·         Overall experience of 15 years.

·         10-12 years of experience in a similar operational leadership role.

·         Proven experience in Operational Delivery Management and Data Operations leadership.

·         Proven track record of leading and motivating teams to achieve challenging goals.

·         Excellent communication, collaboration, and interpersonal skills.

·         Strong analytical and problem-solving abilities.

·         Experience working with data integration and business intelligence tools (Azure ADF, SSIS, Talend, Profisee, SSRS, Power BI, Tableau, and Qlik).

·         Experience with ITIL service management principles and methodologies.

·         Understanding of Service Management process of Incident, Problem and change

·         Should be good team player and experience in handling remote teams spread across geographies.