Redbird Card Office - Front Desk

Title: Redbird Card Office - Front Desk
Employee Classification: Student Help Regular
Division Name: Finance and Planning
Department: Comptroller's Office

Job Summary

This position is responsible for front desk reception and administrative responsibilities, including but not limited to the issuance of Redbird Cards.

The Redbird Card Office is located in the Bone Student Center and open Monday-Friday 8:30am to 5:00pm in the Fall & Spring semesters (reduced hours for Summer are Monday-Friday 8:30am-4:30pm).

The ideal candidate MUST be available to work during the summer, specifically during on-campus orientation, as well as move-in times at the start of each semester, plus a set schedule during the school year. We are looking to fill a specific shift for Fall (Monday & Wednesday 8:30 AM - 12:00 PM).

The Redbird Card Office creates all Illinois State University student, faculty/staff, extra-help, and other miscellaneous ID cards. The Redbird Card Office receives deposits for the Redbird Account, monitors the card system, and is responsible for the accounting of the Redbird Account.

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15.00/hour

Required Qualifications

All student employees in the Redbird Card Office must maintain good academic (min. 2.0 cumulative GPA) and disciplinary standing from the point of application through term of employment. The employer will check status each semester of employment.

Preferred Qualifications

- Good customer service skills
- Able to maintain confidentiality
- Previous cash handling experience
- Able to multitask and be flexible
- Answer phone calls and transfer or give messages to appropriate staff members
- Good organizational and communication skills

Work Hours

8-12 hours per week.

Regular semester hours - Monday-Friday 8:30am - 5:00pm (closed weekends and holidays).

Summer hours - Monday-Friday 8:30am - 4:30pm (closed weekends and holidays).

Move-in extended hours can vary but the Card Office is open both Saturday and Sunday of move-in week plus Monday-Friday 8:30am - 5:00pm.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.

Proposed Starting Date

May 2026

Required Applicant Documents

Resume, Cover Letter, Reference List & Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please, only apply if you are able to work Summer 2026, Monday-Friday between 8:30 AM and 4:30 PM AND Fall 2026, Monday & Wednesday 8:30 AM to 12:00 PM. Applicants who do not meet both of these requirements, will not be considered. Hours will be provided each semester after hire until graduation or end of appointment.

Please indicate any obligations outside of your ISU class schedule (between 8:30am & 5:00 pm) on your Work Availability document. Please provide Summer 2026 AND Fall 2026 work availability. Applications without this information will not be considered.

Contact Information for Applicants

Rachel Lawrence
ravolpe@ilstu.edu 

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appo