General Manager – Hospice

Company:

Compassus

 

Position Summary

The General Manager role offers an exciting opportunity for individuals who are passionate aboutleading the development of new businesses and teams to expand access to hospice care in their communities. . This role fully owns the launch, growth, and ultimately the success of a new Hospice program, with direct leadership of clinical, operational, and growth teams.

Success in this role is focused on achieving or exceeding growth targets while delivering top-quartile quality care to patients and families. This involves personally developing strong community relationships in partnership with sales team members, proactively identify / driving growth opportunities, and building a culture across clinical and growth teams that is completely aligned and focused on maximizing patient access to care. The GM is the quarterback of the new location’s team; setting the strategy, building / aligning the team around it, and personally ensuring successful execution.

This role will directly make or break the success of a new program and of the entire team as a whole, while also creating a lasting impact on the community.

Position Specific Responsibilities

1. Program Ownership: Build and scale 1-2 new De Novo programs for the first 3 years, achieving / exceeding annual growth targets, delivering operational and clinical quality, and driving exceptional team performance.

2. Growth and Community Engagement: Personally own growth goals, in partnership with the sales team; develop and implement effective strategies to meet / exceed growth targets and establish a strong community brand.

3. Team Leadership: Recruit, hire, train, and directly manage clinical, operational, and growth teams, providing hands-on coaching, education, and supervision as needed to achieve program outcomes.

4. Financial Oversight: Own program P&L, make strategic investments, control budgets effectively, anticipate risks proactively, and consistently identify opportunities for revenue growth and cost efficiency.

5. Service Excellence: Maintain extremely low service failure rates, ensure high patient satisfaction, and rapidly address customer service issues while fostering a collaborative, customer-focused team culture between growth and operations teams.

6. Operational Compliance: Ensure compliance with all regulatory, licensing, and accreditation requirements by partnering closely with relevant stakeholders during both program launch and operation.

7. Strategic and Daily Operations: Develop a yearly strategic plan to achieve year-over-year growth goals, review daily operating reports, and lead well-structured routine meetings for team alignment and progress tracking.

8. Performance Reporting: Regularly review patient satisfaction surveys, complete program scorecards, and present monthly metrics for ongoing program assessment and continuous improvement.

Education and/or Experience

• Bachelor's degree in Health Care Administration, Business Administration, or a related Human Services field required; graduate degree preferred

• At least two (2) years of experience in the healthcare industry required.

• Total of five (5) years supervisory experience required

• Experience launching a new program, entrepreneurship experience, or experience in a high-growth environment strongly preferred

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.

• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from leaders, team members, investors, and external parties. Strong written and verbal communications.

• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces integrated healthcare at home philosophy.

Physical Demands and Work Environment: The demands of this role necessitate a team member to effectively perform essential functions. Adaptations can be made to accommodate team members with disabilities.