Housekeeping Support Agent

Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
 

Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.

Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.

Life at Sonder

We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.

Considering Sonder’s global expansion plans, there will be opportunities for extraordinary personal and professional growth for the right candidate.

We are looking for honest, reliable, and hard-working housekeeping support agents to keep Sonder running smoothly! We rely on our houseperson to support the housekeeping staff, so they are fully supplied and can work efficiently. This ensures that each guest’s experience is of the highest quality!

The Opportunity:

• Maintain housekeeping consumable supplies, linen, and terry 

• Prepare kits, sort and inventory housekeeping supplies

• Deliver linen and consumable kits to guest units or storage areas distributed throughout the city

• Retrieve soiled linen from guest units or storage areas 

• Stock and organize distributed storage areas throughout the city

• Perform basic maintenance tasks as needed on a daily basis such as but not limited to: light bulb changes, snake drains, replace batteries (door locks, tv remotes, thermostats), furniture checks, air & water filter changes and paint touch ups

• Report maintenance deficiencies and items in need of repair

• Perform deep cleaning tasks such as but not limited to: moving of furniture, flipping mattresses and high dusting

• Ensure lobbies, office spaces, guest hallways, fitness centers, elevators, public restrooms, parking garages, stairwells, loading docks and the back of the house areas are cleaned according to Sonder standards

• Conduct special projects or assignments

• Use mobile smartphone/applications/technology to communicate with the team and report progress

Who We Look For: 

• A professional with a positive attitude, who has the ability to work effectively both in a team environment as well as independently

• Previous housekeeping or inventory management experience preferred

• Openness to learn and use new technology, specifically mobile applications, to streamline job processes and communicate work progress

• Physical stamina and mobility including ability to reach, kneel, and bend

• Flexible schedule and open to working evenings, weekends and holidays

• Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time

• This position requires a personal vehicle (SUV