KidStrong Assistant General Manager

Benefits:

• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Paid time off

Job Title: KidStrong Assistant General ManagerLOCATION: Raleigh / CaryReports To: Area Developer & General ManagerTravel: 5-10%
Compensation: $40k HOURLY position
KidStrong AGM's are the leaders of the center – it is the responsibility of the AGM's to foster a culture of learning and development for both their Coaches and the Families that attend the center.  The General Managers is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the AGM is to develop and train their coaching team, build the culture of their center through interacting with families and managing center operations, and to deliver amazing classes. 
RESPONSIBILITIES:

COACHING

• Coach students by delivering and executing a world class program developed by the HQ Team that focuses on Brain, Physical, and Character development for ages groups ranging from 15 months - 11 years-old.Minimum of 12 hours a week and on an as needed basis. 
• Create positive interactions with students and families before, during, and after class.
• Maintain dynamic, fun, motivational. and professional demeanor when leading class
• Achieve Coach Certification through the HQ Training and Certification team.
• Understand the “why” behind the KidStrong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Communicate professionally with co-workers in Slack, including periodic checks of messages when not in centers.
• Must be able to ensure classes both start and end on schedule and follow the appropriate pace of curriculum.
• Must be able to work in a physically intensive environment - coaches may cover multiple miles in a shift moving through class, lift and repeatedly move equipment up to 50 pounds in weight.
• Must be comfortable physically working with kids to ensure proper technique and ensure student safety.
• Assisting parents of students, ages 3 and younger, with the direction and flow of a class.
• Lead weekly center staff programming meetings where staff receive training for the following weeks programming.
• Complete trainings through LearnUpon as required by the HQ Training and Certification team.
• Be able to fill in for sister centers per operational need for the territory. 

LEADERSHIP

• Continuously assess and document performance of Coaches. 
• Achieve General Managers Certification through HQ certification team
• Set and communicate Coach schedules using appropriate scheduling and communication platforms 
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong). 
• Recruit, screen, interview, onboard, manage, train and evaluate coaching candidates.
• Monitor and ensure staffing levels are met while continually recruiting future talent.
• Ensure candidates complete all paperwork to be in compliance with company policy and law. 
• Lead training practicals for new coaching candidates.
• Lead coaching candidates through the training process and required evaluations.
• Ensure coaching evaluations are up to date on a 30/60/90 model.
• Develop coaches through formal feedback sessions on a weekly basis.
• Manage and support ongoing professional development of staff through LearnUpon.
• Attend monthly HQ programming rollout calls to learn ensuing month's programming.
• Attend monthly HQ Nation Head Coaching call.
• Lead center level programming rollout and train staff on next month's programming.
• Attend weekly leadership meeting with Raleigh Territory AD’s & leaders

CENTER OPERATIONS

• Basic understanding of the center’s financials in order to make informed and responsible business decisions. 
• Build and maintain relationships with KidStrong families to align with our core values (Families do not leave KidStrong!)
• Assist in the execution of community events as necessary.
• Drive membership sales through high-volume outbound phone calls on inbound leads 50 - 100 calls a day. 
• Ensure seamless process for observations, trials, and enrollments to close sales opportunities. 
• Proactivel