MS Delivery Manager

Join our Team

Ericsson Inc. does not sponsor US work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E 3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position. 

About this opportunity

Ericsson is seeking a highly responsive, customer-focused Service Delivery Manager to orchestrate deliveries across our data center installation, break/fix, and warehousing services. This role works at the center of customer demand, partnering closely with CFRs and engineers to translate requests into executable work—quickly, accurately, and predictably. You will balance speed and rigor, ensuring customer commitments are met while maintaining strong financial, operational, and SLA controls.

What you will do

• Own customer-facing project execution across installation, break/fix, and operational support engagements.
• Operate in an agile, fast-paced environment—rapidly triaging customer requests, adjusting plans, and mobilizing resources.
• Ensure work is planned and executed using approved MoPs and operational standards, partnering with engineers to resolve issues quickly.
• Drive demand planning, work intake, prioritization, and assignment of resources in close collaboration with operations managers.
• Act as the primary coordination point between customers and internal stakeholders.
• Maintain tight control of project scope, schedules, budgets, and financial performance, including forecasting, cost tracking, and variance management.
• Manage SLAs and KPIs, ensuring commitments are clearly defined, measured, and consistently met or exceeded.
• Communicate clearly and frequently with customer stakeholders, providing transparency on status, risks, and outcomes.
• Proactively identify risks, dependencies, and conflicts across concurrent workstreams and drive timely mitigation.
• Continuously improve intake, planning, and delivery processes to increase speed, reliability, and customer satisfaction.

The skills you bring

• 10 -plus years of proven experience as a customer-facing project or service delivery manager in data center, telecom, infrastructure, or technical services environments.
• Strong capability in demand planning, resource coordination, and multi-project execution under tight timelines.
• Solid financial acumen, including budgeting, forecasting, and financial controls for customer projects.
• Ability to multi-task and keep several projects organized and on track.
• Experience managing SLAs, operational KPIs, and service commitments in mission-critical environments.
• Ability to work agilely - adapting plans quickly, making sound decisions with incomplete information, and maintaining execution discipline.
• Excellent communication and stakeholder management skills, with the confidence to drive alignment across technical and non-technical teams.
• High attention to detail paired with a bias for action and speed.
• Strong problem-solving skills and the ability to remain calm and effective during escalations and high-priority customer events.

This role is ideal for a project manager who thrives at the intersection of customers, operations, and engineering—and who takes pride in delivering fast, reliable outcomes at scale.