Project Manager

AcuityMD is a software and data platform that accelerates access to medical technologies. We help MedTech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our platform helps MedTech companies get these products to physicians more effectively so they can improve patient care with the latest technology. We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health.

In this role, you will lead customer implementation projects from kickoff to go-live, ensuring every new customer is set up for success. You will do this by managing timelines, coordinating cross-functional resources, mitigating risks, and delivering an exceptional onboarding experience that positions customers to achieve their business goals.

Team Mission

The Professional Services team’s mission is to deliver a superior implementation experience to our customers, enabling them to focus on what matters most. We have developed a point of view based on our experience implementing hundreds of customers, which we leverage to ensure every new customer is well positioned to succeed. We maintain a culture of continuous improvement and approach every customer interaction as a partner, collaborating with them to ensure they are well positioned to achieve their business goals.

Responsibilities

• Lead multiple customer implementation projects simultaneously, managing scope, timelines, and deliverables.
• Serve as the primary point of contact for customers during onboarding, ensuring clear communication and strong relationship-building.
• Develop and maintain detailed project plans, tracking progress and proactively resolving issues before they impact timelines.
• Coordinate across internal teams — including Product, Engineering, Customer Success, and Sales — to ensure a seamless onboarding process.
• Facilitate customer training and enablement sessions to ensure adoption and long-term success with the AcuityMD platform.
• Continuously assess and improve our implementation methodology, incorporating best practices and lessons learned.
• Provide regular status updates to both internal stakeholders and customers, ensuring transparency and alignment.

Your Profile

• 4+ years of project management or professional services experience, preferably within a SaaS or technology company.
• Proven track record of managing customer-facing projects from kickoff to completion.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Exceptional communication and relationship-building skills, with a focus on customer success.
• Experience working cross-functionally with technical and business teams.
• Proficiency in project management tools (e.g., Asana, Jira, Smartsheet).
• Ability to anticipate challenges, manage risks, and solve problems effectively.

Nice to Haves

• Experience in MedTech, healthcare, or other regulated industries.
• PMP, CSM, or other relevant project management certifications.
• Familiarity with change management practices.

AcuityMD is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, market data and may vary from the range provided. Base salary range: $125,000-$165,000

You must have an eligible work permit in the USA or Canada to be considered for this position

We Offer:

• Remote work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
• Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
• Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for all employees and 75% paid for our employees' dependents.
• Home Office Stipend: $1,000 to invest in remote office equipment and WiFi reimbursement.
• Learning Budget: Reimbursements for relevant learning and up-skilling opportunities.
• Optional Team Retreats: We meet in-person multiple times per year for co-working and social gatherings.
• Parental Leave: 6-12 weeks of fully-paid, flexible parental leave.
• Ground floor opportunity: Join a high-growth startup, backed by world-class investors across Enterprise SaaS and Medical Devices (Benchmark, Redpoint Ventures, and Aja