Field Focal Product Line Manager - (E4)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$128,000.00 - $176,000.00

Location:

Gloucester,MA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Key Responsibilities:

• Accountable for driving service readiness throughout the Product Life Cycle of Wafer Fab Equipment

• Support Internal and External documentation review for legacy and new products
• Work with business unit Global Product Support and Tech writers for IP Review and Approval for both NPI and Legacy products customer documentation
• Drive Service Product Roadmap releases through program management process (Training, documentation, spares readiness, digital tools, part repair, etc.)
• Participate in design for install and design for service programs
• Drive CIP (Continuous Improvement Programs) to ensure high value service delivery
• Work closely with business unit to introduce equipment special tooling, ensure tooling fits design for installation and service requirements and availability for early product introduction

Field escalation support and customer engagement:

• Coordinate with internal stakeholders to support field requirements
• Drive key initiatives and meet customer requirements to enable Equipment and Service growth
• Support field escalation process with Field Service Organization, Global Product Support and Technical Support Engineering to support service agreements
• Responsible for field training and certification on AGS Service products, e.g., Troubleshooting, Digital tool dashboards

Field Productivity Improvement:

• Identify target improvement areas and drive related programs for Field productivity improvement, including digital tools
• Drive release of Predictive Maintenance Digital tools for Platforms including Robots, lifts, actuators, and control systems
• Drive Field Training and Certification programs on new Platforms and complex upgrades
• Field Technical capability development in advanced controls, robotics, and other platform areas
• Drive FSO efficiency improvements along with Field teams
• Capture Field Best Known Method (BKMs) to enable service growth.

Service Gross Margin and operating profit:

• Perform I&W monitoring/analysis and drive related improvement projects
• Attend SBU council meetings targeting service tool performance, I&W costs, parts/labor cost reduction plans, CIP, and service BKM
• Implementation of cost reduction roadmap, through repair/refurbishment solution development and implementation

Skills & Qualifications:

• Requires experience in implant semiconductor equipment and services; experience in Trident medium and high current platforms
• Solves unique and complex problems with impact on the business; requires conceptual and innovative thinking to develop solutions
• Project management, data analysis and presentation, technical and business acumen
• Communicate difficult concepts and negotiate with others to adopt different points of view
• Work independently, with guidance in only complex situations. May lead functional team or projects
• Anticipates business and regulatory issues; recommends product, process, or service improvements
• Experience with field escalations, installation and warranty matters is preferred

Functional Knowledge:

• Ideal candidate has run fab projects from