Senior Agile Delivery Manager

Job Title: Sr. Agile Delivery Manager

Reports To: Sr. Manager, ETS Product Manager
Department: BizApps (Enterprise Applications)

Position Summary

The Sr. Agile Delivery Manager is responsible for planning, coordinating, and supporting the delivery of new functionality and enhancements for enterprise-level business applications.

In this role, you will facilitate sprint and delivery planning activities across key business workflows, including Lead to Opportunity, Quote to Fulfillment, and Customer Experience. You will partner closely with Product, Engineering, QA, DevOps, and business stakeholders to ensure high-quality execution, maintain backlog health, remove blockers, and drive successful delivery outcomes. This is a high-impact position within a fast-paced environment, balancing day-to-day operational work, enhancements, bug remediation, and large-scale strategic initiatives.

Essential Functions & Responsibilities

• Lead technology delivery across cross-functional teams, ensuring alignment with business objectives, timelines, dependencies, and delivery commitments.
• Drive sprint planning activities by balancing business priorities, technical dependencies, resource availability, and team capacity.
• Partner with Product Owners, business stakeholders, and technical teams to identify and resolve requirements gaps, dependencies, risks, design challenges, and backlog prioritization decisions.
• Coordinate across teams to identify, communicate, escalate, and resolve project risks, issues, blockers, and delivery trade-offs.
• Ensure adherence to project management, Agile/Scrum, SDLC, change management, and governance standards while improving delivery effectiveness and operational efficiency.
• Lead capacity and resource planning for projects, enhancements, operational requests, maintenance activities, and defect remediation.
• Develop, maintain, and analyze project metrics, dashboards, and reporting to provide visibility into delivery performance, risks, dependencies, capacity, and overall execution health.
• Proactively assess delivery risks, backlog trends, dependency impacts, and execution challenges, while recommending mitigation strategies and corrective actions.
• Provide guidance and mentorship on Agile delivery and project management best practices.
• Perform other duties and responsibilities as assigned.

ETS Product Management (Enterprise Applications) Responsibilities

• Support Salesforce and integrated application delivery initiatives.
• Support Lead to Opportunity, Quote to Fulfillment, and Customer Experience workflow areas.
• Coordinate DevOps pipeline activities related to QA readiness, demonstrations, deployments, and business-facing training.
• Maintain Jira dashboards and reporting related to team capacity, sprint velocity, and backlog health.

 

Required Education, Experience & Skills

Education

• Bachelor's degree in Business, Information Technology, Computer Science, Information Systems, Engineering, Project Management, or a related field.

Experience

• 5-7 years of relevant experience, including 3+ years in product management, business systems, IT operations, project management, or Agile delivery.
• Experience working with cross-functional technical teams, including Engineering, Product, QA, DevOps, IT, Business Systems, Operations, and business stakeholders.
• Experience using enterprise delivery, backlog management, documentation, and reporting tools such as Jira, Confluence, and Smartsheet.

Preferred Certifications

• Certified ScrumMaster (CSM)
• Professional Scrum Master (PSM)
• Project Management Professional (PMP)
• SAFe Scrum Master
• Other relevant Agile or Project Management certifications

Knowledge & Skills

• Strong understanding of Agile/Scrum methodologies and software development lifecycle (SDLC) practices.
• Knowledge of project management, change ma