Lead Director - Partner Performance Excellence

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Work Location – Remote

Position Summary

Leadership role focused exclusively on vendor performance governance. This position is responsible for designing and enforcing a comprehensive framework that ensures value, efficiency, and accountability from third-party suppliers. Unlike roles centered on procurement or contract negotiation, this position emphasizes the ongoing operational excellence of vendors and their alignment with business objectives. This role requires strategic oversight, data-driven decision-making, and cross-functional leadership to optimize vendor contributions and drive continuous improvement.

What The Candidate Will Do:

• Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance.

• Define KPIs and SLAs tailored to business criticality.

• Oversee the collection, analysis, and reporting of vendor performance data. Create clear, actionable reports and scorecards for executive leadership and stakeholders.

• Organize and facilitate regular business reviews with key vendors and internal teams. Ensure discussions are results-focused and supported by performance data.

• Drive resolution of performance gaps through structured action plans. Monitor progress and escalate unresolved issues as needed.

• Champion a culture of accountability and excellence across the organization and vendor ecosystem.

• Provide tools, training, and guidance to internal stakeholders for consistent oversight.

• Act as the final escalation point for unresolved performance-related issues. Lead resolution of complex disputes to safeguard business continuity.

• Use performance insights to advise leadership on vendor strategy. Identify opportunities for cost savings, service enhancements, and innovation.

• Manage a team of analysts focused on top IT vendors in portfolio

Required Qualifications

• 10+ years of progressive experience in vendor management, supplier relations, or a related field, with a strong emphasis on performance and governance.

• 10+ years of experience with third-party technologies and vendor support management.

• 8+ years solving complex business or technical problems and proposing solutions.

Preferred Qualifications

• Leadership Skills: Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence.

• Analytical Skills: Ability to synthesize and analyze large datasets to uncover performance trends and deliver actionable insights.

• Communication Skills: Exceptional written and verbal communication skills, including the ability to present performance data to executive audiences.

• Strategic Mindset: Ability to align vendor performance with broader business strategy and identify long-term opportunities for value creation.

Education

Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.  Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.  We strive to promote and sustain a culture of diversity, inclusion and belonging every day.  CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hir