Operations Consultant- Model Developer

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

For internal employees; participation in a work from home posture does not make you ineligible to post

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Manage medium-large projects to support DIIVO (Document Imaging , Indexing and Vault Operations) document automation efforts. To expand operational excellence, DIIVO is building series of new state-of-the-art straight through processing automation solutions using generative AI/Deep Learning to develop an intelligent horizontal capability for document classification and data extraction for incoming correspondence across the enterprise.

Primary responsibilities will include partnering with technology to define the requirements and testing of these solutions or models including evaluating impacts to people and process. This role requires establishing strong working relationships and working closely with product and process owners across various business functions.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment

• Advises on projects and directs activities of a team related to special initiatives

• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function

• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control

• Identifies and recommends responsibilities and accountabilities for key programs/projects

Required Qualifications:

• Minimum 3 years experience as a Data Analyst, or similar role, in financial services industry.

• Analytical & complex problem-solving skills. 

• Experience with Agile SDLC.

• Strong proficiency in Excel (External Links, V-Lookups & Pivot Tables) or data mining tools like SQL/TOAD.

• Experience working in matrix environment.

• Self-starter with strong communication skills; ability to communicate with different audiences (including executives), and lead “horizontally.”

• Must be able to work independently and is not afraid to make a decision and act on it.

• Demonstrates commitment to excellence by anticipating needs, identifying and mitigating risks, and minimizing potential problems.

• Must be adaptable and have experience working in a fast-paced & high-pressure environment, managing multiple projects and priorities at once.

Desired Qualifications:

• Experience with or exposure to OCR and Machine learning technologies.

• Has worked on unstructured document classification/data extraction business processes.

Skills:

• Customer and Client Focus

• Problem Solving

• Risk Management

• Adaptability

• Attention to Detail

• Collaboration

• Critical Thinking

• Issue Management

• Analytical Thinking

• Decision Making

• Oral Communications

• Presentation Skills

Shift: