Director, Project Management, Bank Servicing (Hybrid)

Director, Project Management, Bank Servicing (Hybrid)

In Bank Voice Servicing, driving effortless experiences for our customers is at the core of what we do. In doing so, we are both passionate and relentless in elevating our contact service experience for our Retail Bank Customers, while obsessing about enabling our associates to do great work! 

As a Director of Project, Change, and Delivery, this person will partner with key stakeholders across the Retail Bank to help influence and execute on our strategic servicing initiatives. Problem solving, Results Focus, and Teamwork will be key competencies in this highly collaborative role.

The ideal candidate will have a proven track record of: 

• Excellent problem solving and analytical skills 

• Being highly effective in leveraging and translating data to influence experiences

• Ability to communicate and influence senior leaders effectively, through excellent oral and written communication skills and a service-minded attitude

• Being comfortable working in a fast paced time sensitive environment

• Exemplifying excellent People leadership and development competencies, while holding themselves and others to a high bar for quality and results

• Advocating for our Customer and Associates, aiming firmly at high leverage opportunities that will drive the optimal experiences and business outcomes

• Experience driving results for stakeholders, while caring for associate experience 

 

Responsibilities of this role may include:

• Leading projects, change delivery, and associate readiness for Bank Servicing 

• Designing, developing, and managing initiatives in a complex dynamic environment, revising needs to meet changing requirements

• Leading associates across multiple job families; coaching and mentoring associates with a goal of attracting, developing, and retaining talent at Capital One 

• Building and maintaining great relationships with partners and stakeholders including -  front line leaders, product and tech organization - to provide strategic and tactical thought partnership to effectively drive results

• Representing Bank Servicing, across all levels of the organization and with external partners by leveraging strong leadership presence and communication skills

• Staying informed of industry advancements and industry best practices

• Leading process reinvention strategies with largely horizontal impacts 

• Serving as subject matter expert on process improvement initiatives

Location: This role is hybrid, where you will be expected to spend 3 days per week working in office (McLean VA, Richmond VA, or Wilmington DE) and the remainder of the week working virtually.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification

• At least 7 years of experience in Process Management 

• At least 7 years of experience in People Management

• At least 4 years of experience in Strategic planning

Preferred Qualifications:

• Bachelor’s Degree or military experience

• Process or Project Management certification (such as Lean, Six Sigma, PMP) or Business Management certification

• 9+ years of experience in Process Management

• 9+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $200,100 - $228,400 for Director, Project Management

 

Richmond, VA: $181,800 - $207,500 for Director, Project Management

 

Wilmington, DE: $181,800 - $207,500 for Director, Project Management

 

 

 

 

 

 

 

 

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