Customer Support Technician III (T3)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$23.00 - $31.35

Location:

Phoenix,AZ

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Job Summary:

Are you ready to join a dynamic team and make a difference? We are seeking a dedicated and skilled Technician to be a part of our innovative company. As a technician, you will play a crucial role in supporting Engineers in performing preventative maintenance, corrective maintenance, and handling materials, including hazardous materials. We value safety, exceptional customer service, and the ability to work under direct supervision.

Key Responsibilities:

• Assist our talented Engineers with preventative maintenance and corrective maintenance tasks as needed.

• Become a master at disassembling, cleaning, and rebuilding kits as part of our top-notch kit management quality.

• Complete initial training on safety, preventive maintenance methods, systems, and customer engineering procedures to ensure you're prepared for success.

• Represent our company with pride, maintaining a professional demeanor and appearance at all times when interacting with our valued customers.

• Show respect for our customers by keeping your work area neat and orderly, reflecting our commitment to excellence.

• Prioritize safety by following all procedures and consistently demonstrating safety as a core value.

• Handle various materials, including hazardous materials, in compliance with regulatory requirements and company policies.

• Package, label, and ship parts returns, ensuring strict adherence to key regulatory requirements and best practices.

• Record all necessary information for parts return accurately and efficiently.

Qualifications:

• Technical Certification, Associates, Military, or Relevant work experience preferred.

• Previous experience in a similar role, ideally within a technical, engineering, or warehouse environment.

• A strong understanding of safety procedures and regulations related to materials handling.

• Exceptional customer service skills, allowing you to communicate effectively with customers and team members.

• The ability to work under direct supervision and follow detailed instructions to complete tasks efficiently.

• Strong problem-solving skills and meticulous attention to detail.

• Familiarity with Microsoft Suite products such as Teams, Outlook, OneDrive, and Excel.

Working Conditions:

• Embrace the opportunity to work in various environments, including cleanrooms and areas where hazardous materials are present.

• Engage in physical activities such as lifting, carrying, and moving materials to ensure smooth operations.

• Support CE/iCE for tool move-in related 6S activity.

• Take pride in maintaining clean parts packaging materials.

• Safely transport parts from the dock area into the FAB.

• Pack parts required for return with care and precision.

• Troubleshooting and problem-solving skills are essential i