Front Desk Agent

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

 

Job Summary:

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, a front desk agent is a great starting point with huge potential for upward mobility.

 

Job Specifications:

• Housing: May Be Available
• Expected Pay Range: $20.00 - $22.48 / hour
• Shift & Schedule Availability: Full Time and Part Time
  • Morning, evenings, and occasionally overnights, holidays, and weekends 
• Skill Level: Entry to Intermediate

 

Job Responsibilities:

• Work face-to-face with customers
• Check guests in and out
• Answer phones
• Handle all customer needs
• Maintain a professional appearance and demeanor at all times
• Help resolve discrepancies with guest bills
• Expected to be cross-trained in Valet parking
• Other duties as assigned

 

Job Requirements:

• High school education or equivalent– required. 
• Basic computer skills with data entry experience – required.
• Basic reading, spelling, and math skills – required. 
• Ability to converse clearly and comfortably with many different types of people – required. 
• Ability to work with guests using good social manners, diplomacy and tact. – required. 
• One year of customer service experience – preferred
• Clean driving record and passing a Vail MVR – required. 

 

The expected pay range is $20.00 - $22.48. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

In completing this application, and when submitting related documentation, applicants may redac