Patient Service Representative /Mohs Cancer Coordinator - Dermatology, West Los Angeles

• Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.
• Assisting patients in accessing and coordinating surgical service within the health system. 
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
• Manage a high volume of patient messages entering via multiple avenues.  
• Assist with Patient check-in and cash collection
• Travel between our West LA, Santa Monica and Westwood location as needed 
• Position starts in the Santa Monica location while awaiting West L.A opening 

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities

• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

• Ability to creatively integrate competing demands into a productive working environment.

• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows

• Working knowledge of patient related policies and procedures as well as a thorough understanding