Virtual Patient Support Specialist

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.  

The Patient Support Specialist (PSS) will focus on the intake of Program Enrollment Forms, reaching out to payors for Prior Authorization status inquiries, and providing additional administrative support to the team as needed. This position involves collaboration with the Client’s Patient Services partners, including PSS and Case Manager team, to assist with potential high volume of intake forms, Prior Authorizations, and other administrative tasks identified by client. 

This is your opportunity to join Inizio Engage and represent a top biotechnology company! 

What’s in it for you? 

• Competitive compensation 

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions 

• Generous performance-driven Incentive Compensation package 

• Competitive environment with company wide recognition, contests, and coveted awards 

• Exceptional company culture 

• Recognized as a Top Workplace USA 2021 

• Awarded a “Great Place to Work” award in 2022 and 2023 

• Fortune Best Workplaces in Biopharma 2022 

What will you be doing? 

• Complete intake process and data entry for all documents received into the Patient Support Program and triaging documentation 

• Responsible for timely, accurate and thorough documentation of information in the Patient Engagement Platform 

• Completes referral tasks and que management per program KPIs 

• Triage documentation to appropriate parties based on defined business rules and requirements 

• Identify trends in enrollment missing information 

• Completes all required administrative tasks in a timely manner within the deadlines required for the program, and Inizio Engage. Some of these could include daily computer updates, weekly summary of activity reports, emails, and time reporting.  

• Must protect patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA)  

• Adhere to all company and client policies, procedures, and training requirements  

• Must be able to work independently to complete essential tasks with minimal direct supervision or oversight. 

• Return and maintain all company equipment and materials according to company instructions. 

What do you need for this position? 

• Minimum of associate degree; pursing BA/BS preferred, or equivalent experience 

• Experience in patient data entry responsibilities in the healthcare field or equivalent 

• Proficient with Microsoft Office programs and database systems 

• Ability to multitask while maintaining high attention to detail and accuracy 

• Self-motivated with a sense o