Senior Partner Success Manager

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year, reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

• Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

• Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

• Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

• Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

We're hiring a Senior Partner Success Manager to own every aspect of account management for the partners who resell Trulioo's identity verification solutions. You will be the primary account manager and trusted advisor for a portfolio of reseller partners in North America, accountable for the full lifecycle of those relationships — pipeline, enablement, co-selling, expansion, technical alignment, and growth.

This is a success-led, relationship-driven role focused on deepening and growing the partnerships we already have rather than recruiting net-new partners. Your core mandate is growth: you will carry a small year-over-year net-new revenue target across your portfolio. You'll succeed by making partners exceptional at selling Trulioo, building and reviewing pipeline, upselling their existing clients into new products, and keeping the technical relationship healthy. You'll sit at the center of a cross-functional effort — coordinating Technical Account Management, Product, Marketing, and Support — to ensure every partner in your portfolio is set up to win.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This will be a full-time, permanent position working remotely out of North America, with a preference for U.S.-based applicants.

What You'll Be Doing:

• Own the partner relationship end to end. Serve as the dedicated account manager and single point of contact for a portfolio of active reseller partners, responsible for all aspects of account management across their commercial, technical, and executive teams.

• Own a net-new growth target. Carry a year-over-year revenue growth number across your portfolio; drive each partner to grow their Trulioo revenue over the prior year and be accountable for hitting that expansion target.

• Build and review pipeline. Partner with each reseller to build, review, and progress their Trulioo pipeline; run regular pipeline reviews to inspect deals, remove blockers, and hold forecast accountability.