SAH Pharmacy Technician II - Medication History Technician

• Reports to Pharmacy Manager, under the supervision of a pharmacist and direction of the Pharmacy Technician Supervisor, the Pharmacy Medication History Technician serves as a key and integral part of the progressive pharmacy managed medication reconciliation practice model.

• Has primary responsibility to accurately obtain and compile current, detailed, and complete home medication history lists and allergies for patients to be admitted to the hospital.

• Uses all relevant sources to obtain the most current required information including, but not limited to, patient and family interviews, direct contact with outpatient pharmacies, extended care facilities, and provider offices.

• Accurately documents detailed and verified current home medication list, including relevant related information, in the electronic medical record (EMR).

• Reviews patient allergy information in EMR, updates as needed. Interacts effectively and compassionately with patients and families. Interacts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and ancillary support personnel.

• Participates in continuous quality improvement activities and functions in a manner that contributes to a highly effective multidisciplinary workgroup.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Obtains and compiles current, detailed, and complete home medication history list.

• Medication history list shall include drug name, dose and dose form, frequency, and route of administration for prescription medications, over the counter drugs, and complementary and alternative medications currently taken by the patient.

• Obtains and compiles patient allergy information including reaction experienced by the patient.

• Uses all relevant sources to obtain the most current home medication history list and allergy information including, but not limited to, patient and family interviews, direct contact with patients’ outpatient pharmacies, extended care facilities, and provider offices.

• Communicates home medication list discrepancies identified via the medication history process with the provider and/or pharmacist; hands off unresolvable medication history related issues; tracks follow-up to ensure closure.

• Refers suspected actual, prevented, and near miss medication errors to a pharmacist for appropriate follow-up and reporting.

• Serves as a resource to the pharmacist regarding home medication histories and other related information, provides follow up as deemed appropriate by the pharmacist.

• Documents detailed and verified current home medication list accurately, including relevant related information, if any, in the electronic medical record (EMR).

• Ensures patient allergy information, including relevant related information, if any, is correctly documented in EMR, updates if needed.

• Compiles medication history lists, verifies allergies, and documents in EMR in an efficient and timely manner with the highest level of accuracy.

• Responds appropriately to providers, nurses and others who request a medication history. Manages, triages, and ensures follow-up in a timely manner.

• Ensures high quality customer service is provided and displayed at each patient, family, outreach, and team interaction.

• Exhibits a friendly, pleasant, compassionate and helpful nature demonstrating a strong customer service orientation when interacting with patients and their families.

• Directs, triages, or communicates, to the appropriate provider or staff member, questions or inquiries received from the patient and their family which are outside the scope of the medication history technician.

• Interacts effectively and professionally with other health care providers at all levels including, but not limited to, providers, nurses, and support personnel.

• Participates in quality assurance activities for the pharmacy-managed medication reconciliation practice model.

• Participates in quality assessment and improvement activities and medication safety initiatives as they relate to the pharmacy-managed medication reconciliation practice model.

• Utilizes experience-based knowledge to identify opportunities for improvement related to quality, safety, regulatory, or financial outcomes.

• Rotates to all applicable medication history work assignments, work shifts and other pharmacy tech work as needed.

• Acknowledges and demonstrates professionalism for self and others.

EXPERIENCE & BASIC