Quality Assurance Analyst

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Analyzes raw data and creates weekly, monthly, and quarterly reports to assist leadership manage projects Upholds regulations and guidance for state and local policies and WIOA laws Validates data requirements and information
• Evaluates personal and financial data for status verification Identifies compliance issues that require follow-up or investigation Updates standard operating procedures and quality assurance manuals
• Confers with management to identify training needs such as projected milestones and deliverables, changes, and any other findings Plans and conducts staff training
• Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met.
• Submit weekly QA reports in a timely manner to Project Director.
• Present consistent feedback to management regarding areas that need improvement.
• Ensure 100% of clients participate in the client satisfaction survey.
• Ensure all clients receive a return call within 24 hours of calling and leaving a message.
• Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs.
• Creates, implements and monitors standard operating procedures.
• Other duties as assigned

Qualifications

•  Minimum 2+ years related experience.
• Associate's Degree in Business Management, Information Technology, or experience in related field; Bachelor's Degree preferred.
• Preferred Knowledge of WIOA laws, regulations and guidance, and state and local policies desired
• Familiarity with Microsoft Excel functions and features Strong analytical and communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.