Senior Director, Customer Strategy

 

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

 

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. 

 

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers. 
 

 

Summary: 

 

The Senior Director, Sales Strategy leads the interactions between Marketing and Sales in addition to key cross-functional partners in Supply Chain, Customer Logistics and Finance to devise and lead the execution of innovative go to market initiatives that result in category leadership for the customer and Nestle Health Science. This individual develops and implements industry-leading strategies with senior decision-makers at both the customer and company that drive business results, operational effectiveness and have direct impact into the P&L. This role provides significant input into, and delivers against, the development of Company business objectives and leads key business decisions with management board that are business critical and strategic in nature. 

 

Responsibilities: 

 

Business Planning:

• Accountable for the development and execution of strategic plans that distinguish between classes of trade and incorporate a deep understanding of marketplace dynamics. 
• Serves as a member of the VMHS Leadership and the CLT, on behalf of the US Sales Organization providing voice of customer to deliver business plans for multiple franchises/categories. 
• Responsible to allocate the quota and trade funding across customer teams to enhance business results Responsible to achieve pre-determined financial commitments to the company by leading the efforts of the strategy team to execute go to market plans.
• Responsible for providing key input for product allocation
• Responsible for leading team to provide key insights and input in to the company’s innovation process
• Responsible for leading team to provide key insights and input in to the company’s 3 yr planning process (MBS)
• Responsible for providing key customer insight into demand planning and customer forecasting  
• Participates in special projects as assigned.

Trade Funding

• Partners with sales finance and key management members to maximize the trade fund investment and to oversee the development of strategic trade plans aligned with marketing objectives. 
• Synthesizes customer strategies with brand and sales strategies to maximize results for both customer and company.

Talent Planning 

• Leads the talent and performance management of reporting staff, while identifying and developing top-potential individuals who can fill the succession planning needs of the company in the future.
• Complies with company policy and procedures at all times.
   

Requirements: 

• At least 10-12 years consumer products environment experience required.
• Experience in direct customer sales required.
• Minimum of 5+ years people management experience leading large teams required.
• Comprehensive knowledge of consumer products industry, category, brand strategies, competitive products, classes of trade, and the ability to apply this knowledge to solve complex problems successfully is required.
• Comprehensive knowledge of retail customer store operations, structure, strategy, and retail execution tactics is required.

 

Preferred Skills: 

• Ability to select and enroll team members and delegate responsibilities to develop and execute company and customer business plans.
• Strong communication skills, with the ability to translate the company strategy to c