Retail Attendant

Description

Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. As ski resorts become increasingly crowded and mass-market, we offer something different—an independent alternative where natural beauty, uncrowded terrain, endless discovery, and creative spirit define every moment. We are a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty.

We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder.

We Are:

Big-hearted: passionate, warm, joyful, and generous. We’re champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. These values make us who we are and help drive us to fulfill our purpose: to spark wonder.

Our Commitment to Equality:

Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. 

Appearance Guidelines:

Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable.

Perks of Joining Our Big-Hearted Champions:

• 401K Plan and company match
• Employee Assistance Program  
• Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers
• UTA Ski Bus Pass and Employee Shuttle Service 
• Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts
• Powder Mountain Snowsports School Discounted Lessons
• Access to Expertvoice.com, Outdoorly.com Outdoor Prolink and partner discounts.
• Powder Mountain on-snow uniform for specific roles.
• Free On-site Gourmet Employee meals

Requirements

Job Title: Retail Attendant
Department: Retail/Rental

Status: Seasonal PT

Reporting To: Director, Retail/Rental

Position Overview:

The Rental Attendant at the Powder Landing is responsible for providing exceptional customer service to all guests utilizing equipment and the clubhouse facilities. This role ensures a smooth and enjoyable experience for visitors by managing equipment use, maintaining it, and upholding a high standard of cleanliness and safety. 

Key Responsibilities:

• Customer Service Excellence:
  • Greet all guests with a friendly and welcoming demeanor.
  • Assist guests with equipment selection, providing information on usage, safety guidelines, and policies.
  • Answer questions about the lake, clubhouse amenities, and local attractions.
  • Handle guest inquiries and resolve any issues or complaints promptly and professionally, ensuring guest satisfaction.
• Equipment Management:
  • Inspect all equipment (e.g., kayaks, paddleboards, life vests, bicycles) before and after each use for damage or wear.
  • Perform minor repairs and maintenance on equipment as needed.
  • Ensure all equipment is clean, properly stored, and readily available for use.
  • Maintain accurate inventory records of all equipment.
  • Stage equipment on the beach for easy guest access and return.
  • Ensure necessary waivers have been completed.
• Clubhouse Operations:
  • Maintain a clean and organized use area and clubhouse common areas.
  • Assist with opening and closing procedures for the clubhouse, including securing equipment and facilities.
  • Put out and arrange outdoor lawn furniture.
  • Display and maintain retail items for sale.
  • Monitor guest activity to ensure adherence to safety regulations and clubhouse policies.
  • Communicate effectively with other staff members to ensure seamless operations.
  • Complete daily reports and logs as required.

Requirements and/or Qualifications:

• Education: High school diploma or equivalent.
• Experience: Previous experience in a customer service role, preferably in a recreational or hospitality setting.
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