Senior Implementation Project Manager - Enterprise Healthcare Integration

TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.

We are seeking an experienced and highly motivated Senior Implementation Project Manager - Healthcare Integration to lead the implementation of our healthcare communication and workflow platform, including (but not limited to) middleware integrations, secure messaging, and physician scheduling solutions. This individual will manage complex, cross-functional projects involving interoperability with EMRs, ERPs, nurse call systems, telephony, and applications used by clinical staff. The Senior Implementation Project Manager is integral to the Customer organization’s PMO team providing exceptional administrator and implementation expertise.

Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget. You will also manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved. 

The Senior Project Manager possesses business and technical acumen, sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities/integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership. You will be a champion of Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.

What You’ll Be Doing: 

• Implement the TigerConnect solutions and products by leading the initial software build by developing and owning Project Plans; this will include:

• Controlling scope, schedule, dependencies, and resources on concurrent projects

• Identify and mitigate project risks and develop contingency plans as needed

• Establish and maintain effective communication channels with project stakeholders, including status reporting and escalation of issues

• Provide leadership and direction to project team members, including managing resources, providing guidance and feedback, and promoting teamwork and collaboration

• Collaborate with cross-functional teams, including product management, engineering, solution design, and clinical teams, to ensure alignment and successful delivery of the project

• Ensure resource availability and allocation by working with management team, customers, vendors, and 3rd parties, as applicable.

• Execute Organizational Change Management Plans with customer analysis on user training, managing clinical and administrative users, and support customer onboarding

• Track project performance with reports regarding project status, budget, metrics, and resource allocation producing critical insights for executive and leadership reporting and decision-making

• Adhere to project management best practices and provide feedback for ongoing internal process improvement 

What You Bring: 

• 12+ years of comparable project management experience plus demonstrated success in enterprise project management, preferably in a healthcare or SaaS environment

• Bachelor’s degree in STEM, Business, or related fields

• Expert knowledge of project management methodologies, tools, and business systems, with demonstrated proficiency in project planning, research, analysis, development methodologies, solution architecture, and systems administration

• Experience in establishing and delivering formal Organizational Change Management, Benefits Realization success metrics, education, and training, along with creating and presenting c