Customer Service Engineer, Thermal

Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.

As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.

Why Join Us?

• Meaningful and Fulfilling Work
• Inspiring and Caring Leaders
• Global Talent Center
• Recharge Your Potential

JOB DESCRIPTION:

STRATEGIC ROLE:

• To assist the Operations Manager to carry out the company’s commitment and promise delivery of service level to the customers.
• To carry out maintenance, start up, testing, commissioning, troubleshooting, repairing and retrofitting of Thermal systems and it’s related equipment.
• To assist in the cost evaluation required for “time & material” repair quotation.
• To carry out planning and scheduling of weekly group operations.

ACCOUNTABILITIES:

• Accountable for delivery of professional and quality Service which meet the customer’s expectation.
• Make Vertiv the customer’s preferred choice as trusted business partner by delivering quality and services on time.

RESPONSIBILITIES AND DUTIES:

• Assist the Service Operations Manager to carry out the company’s commitment and promise delivery of service level to the customers.
• To provide technical support and assistance in the cost evaluation for “time & material” repair quotation.
• To assist in the cost evaluation required for “time & material” repair quotation.
• Exercise a professional and customer oriented approach with a service level reflecting Vertiv as a company of world class quality.
• Participate and contribute to the training, for continual improvement and optimized performance.
• Keeping up to date the knowledge and application of company’s products/services.
• Continually developing and improving himself as a service professional by self analysis, reading, benchmarking against the best in the industry and practicing.

REQUIREMENTS:

• Minimum NTC2 in Air-Conditioning or Diploma level
• Excellent knowledge in Air-Conditioning
• Minimum 5 years experience in Service Industry
• Computer literate, in Microsoft Excel, Words, Powerpoint etc
• Possess class 3 driving license