Engineering Manager - Product Engineering (f/m/d)*

About Parloa

Parloa’s ambition is to become an iconic AI Platform company serving Fortune 2000 enterprises, a unique opportunity to shape the next era of enterprise AI. With global enterprise customers, we are already proving the impact of our Agent Management Platform (AMP), which - beyond the initial success - is evolving into the AI Agent Management layer for enterprise AI transformation. We are building Europe’s leading engineering organization to set the global benchmark for engineering excellence.

Our mission is clear: deliver robust, enterprise-grade, resilient, and reliable AI solutions at speed. In a fast-moving market where sales cycles for multimillion-dollar deals can be as short as 1–2 months, speed is our currency. We are competing head-to-head with the big-tech companies and fast-moving AI-native startups. This is our moment to establish Parloa as a global leader in Agentic AI Platforms.

Our engineering team is building a Composable Customer Experience Platform with Packaged Business Capabilities (PBCs), giving customers the power to choose between a turnkey solution or a composable toolkit integrated into their enterprise stack.

Our engineering organization (120+ people, scaling fast) is structured into Customer Experience Automation (CXA), Product Platform, and Technology Platform—together delivering a Composable Customer Experience Platform. Think AWS-like granularity, but built to empower enterprises with speed, flexibility, and resilience.

This is a once-in-a-decade opportunity to define how Agentic AI will transform the enterprise. To win, we need elite engineering leadership: fearless, pragmatic, and obsessed with building high-performing teams that deliver outcomes at speed and scale.

The Role

As an Engineering Manager (f/m/d) at Parloa, you will be entrusted with one of the most critical missions:

• Building and leading a high-talent, high-performance team of engineers.
• Ensuring that the team delivers enterprise-grade, resilient, and innovative AI solutions that customers love.
• Raising the bar on technical excellence, cultural leadership, and operational discipline.
  
  

You are both a builder and a leader. You dive deep into technical challenges, but your true leverage comes from how you develop engineers, scale teams, and drive alignment with Parloa’s strategic goals. You balance autonomy with accountability, empowering your teams while ensuring they deliver measurable customer and business impact.

What You’ll Do

• Build and scale world-class teams: Hire, mentor, and elevate exceptional engineers. Create a culture of ownership, bias for action, and continuous improvement.
• Drive outcomes, not just output: Ensure every project directly contributes to Parloa’s strategic goals and delivers measurable customer value.
• Raise the technical bar: Partner with Staff and Principal Engineers to drive architectural excellence, reliability, and pragmatic perfectionism—design for tomorrow, build for today.
• Foster fearless culture: Enable fast, decentralized decision-making, encourage experimentation, and build trust by supporting your team in both successes and failures.
• Lead with alignment and clarity: Translate company strategy into clear objectives and measurable outcomes for your team.
• Ensure operational excellence: Instill high standards in security, availability, quality, and performance, making resilience and scale-by-design the default.
• Collaborate cross-functionally: Partner with Product, Design, and Business leaders to ensure technical execution and product vision are tightly aligned.

Who You Are

• A proven engineering leader (8–12+ years in software engineering, 3–5+ years in people leadership) with a track record of delivering complex, enterprise-grade systems at scale.
• A talent magnet: you know how to attract, develop, and retain world-class engineers, raising the bar with every hire.
• A strategic operator who can both set vision and dive deep into technical or operational details when needed.
• A culture builder: you model integrity, ownership, customer obsession, and high standards, inspiring others to do the same.
• Fearless