Vice President of Early Childhood Support Services

A little about us… Kidango (kidango.org) is an early learning nonprofit committed to setting every child on a path to thrive in kindergarten and in life. We believe that all children can reach their full potential if they and their families have access to the right opportunities and resources. As the largest child care provider in the San Francisco Bay Area, we provide thousands of children, especially those from low-income families, with safe, healthy, nurturing environments and relationships. Through our policy work, we aim to take our expertise beyond the children and families that we serve, and drive change in early childhood education at the local, state and federal levels. Our goal is to make sure all children have the social, emotional, and academic skills they need to learn, grow and realize their potential.

About The Role

The Vice President of Support Services serves a critical function in overseeing program operations, development and implementation, administrative responsibilities, and program research and evaluation. The Vice President provides guidance and supervision to program staff and is responsible for program delivery and outcomes across all support service functions.

What You’ll Be Doing 

• Designs program structure and creates Standards of Practices for all support service programs and departments.
• Oversees the day-to-day operations of the Support Services teams within the organization.
• Supervises all aspects of implementation and service delivery of support services to staff, programs, and organizational functions.
• Leads the development and refinement of the support services strategic plan, ensuring alignment with the organization's mission, vision, and goals; collaborates with senior management to identify emerging trends, opportunities, and challenges in support service operations.
• Takes ownership of programs and projects from conception to execution: business case, scope, cost, resources, schedule, action cycles, risks, issues, decisions, interdependencies and milestones.
• Provides visionary leadership to the support services team members, fostering a culture of collaboration, innovation, and continuous improvement. 
• Mentors and develops staff members to build capacity and ensure high performance across all levels of the organization.
• As a member of Kidango’s Leadership team, defines and co-develops the integrated support services model and identify correlating components for effective and sustainable implementation, and support a continuous improvement process
• Attends and actively participates in organizational training initiatives and cross-departmental collaborative committees.
• Leads the formation of support services team culture along with defining the standards of quality and excellence in performance and service delivery.
• Provides individual supervision that is marked by an atmosphere of reflection, collaboration and accountability.
• Establishes and maintains strong collaborative relationships with staff across all departments, ensuring support services effectively serve organizational needs.
• In collaboration with executive leadership, implements data collection procedures and provides data reporting as requested. Supports the development and implementation of program evaluation and outcome measurement procedures.
• Works closely with the Chief of Early Childhood Services and Finance Department to develop and manage support services budgets, ensuring fiscal responsibility and sustainability.
• Leads, supports and cultivates teams under your supervision.
• Supports fiscal oversight of departmental funding within service implementation and operational support.
• Performs other duties as assigned.

 Required Qualifications

• Master's degree or higher in Early Intervention, Child Development, Special Education, Psychology or related field.
• At least 5 years in a senior management position with at least 7 years of supervisory and/or program management experience using a collaborative leadership approach.
• Experienced with hiring and training qualified staff, giving effective feedback, managing performance and completing performance appraisals.
• Excellent written and oral skills; able to build professional relationships with staff, stakeholders, and community.
• Able to communicate with the public and represent the agency in a positive manner; effectively facilitate collaboration with diverse groups of people.
• Able to operate all computers and software used by the agency including Google suite; proficient in data and data-based computer programs.
• Works as a