Vendor Success Lead

Datavant is a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. We are a data logistics company for healthcare whose products and solutions enable organizations to move and connect data securely. Datavant has a network of networks consisting of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners.

By joining Datavant today, you’re stepping onto a highly collaborative, remote-first team that is passionate about creating transformative change in healthcare. We hire for three traits: we want people who are smart, nice, and get things done. We invest in our people and believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. Datavant is a distributed, remote-first team, and we empower Datavanters to shape their working environment in a way that suits their needs.

The Vendor Success Lead is responsible for strengthening and expanding relationships with designated vendors to ensure all client business needs are met. The Account Manager will be responsible for providing analytical and operational support for the HIH Operations team, including although not limited to all vendor communication, conflict resolution and ensuring compliance on client deliverables. The role will assist in driving $3M in improved HIH processes to meet our client goals, while at the same time improving our vendor relationships and ensuring retrieval success.

You will:

• Analyze dashboard and inventory variables across the portfolio to forecast, prioritize inventory and communicate risks and develop strategy to meet client goals
• Work cross functionally with internal teams and vendor to execute operating plan through diverse chart retrieval methods, escalating process inefficiencies for immediate resolution
• Create, manage and distribute reports related to each of the projects assigned providing a real-time, comprehensive, and prioritized view of all projects in scope
• Routinely perform complete analysis of individual projects and serve as subject matter expert, sometimes at a very granular level
• Provide full oversight to risk adjustment and quality related projects that provide significant impact to our health insurance clients. This primarily consists of risk adjustment analytics, healthcare medical records retrieval and chart review coding projects
• Coordination and communication with client team to ensure meeting of expectations and SLA’s
• Partner with key stakeholders, primarily account managers and operations to understand project progress, expected project success, and data trends within each project
• Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
• Provide project support including facilitation, tracking and reporting on projects, and client deliverables
• Track and report on vendor performance, clearly communicating project metrics, expectations, trends and expected outcomes
• Work within Datavant Healthcare client project management framework, processes, and tools
• Support the creation and improvement of processes, procedures, and tools
• Spearhead dedicated Vendor Analysis and elevate Client-facing support for our top HIH vendors, ensuring unparalleled service delivery and satisfaction
• Proactively orchestrate daily initiatives to optimize chart retrieval processes and ensure we consistently meet and exceed targets, fostering operational excellence
• Lead the charge in implementing robust weekly, bi-weekly, and monthly payment reconciliation procedures between vendors, HIH Operations, Accounts Payable, and Finance teams, guaranteeing seamless financial operations
• Deliver weekly escalations to the Senior Director, providing them with insightful updates and actionable insights to drive informed decision-making and swift resolutions
• Collaborate with Business Intelligence (BI) teams to develop and present dynamic dashboards showcasing the effectiveness of HIH operations, empowering stakeholders with actionable insights for continuous improvement

What you will bring to the table:

• Bachelor’s degree in Business Administration, Healthcare Management, Business Analytics, Economics or related field
• 2-5 years’ experience in Healthcare Technology, Medical Records or Health Information.
• Prior experience in account management or operations for a healthcare services company or health plan preferred
• Understanding of Risk Adjustment and Healthcare/Health IT industry experience
• Knowledge of project management principles and frameworks of successful project management from an ac