Guest Services Coordinator

Description

Come join the team at HCI Sports & Fitness! As a premier sports and fitness center in Bee Cave, we’re seeking a friendly, customer-focused team member to join us as a part-time Guest Services Coordinator role. If you’re passionate about sports and fitness and enjoy connecting with people, this could be the perfect fit for you! Retail or customer service experience is a plus, but a positive attitude and strong people skills are a must.

About Us: At HCI Sports & Fitness, we’re more than a fitness and sports brand—we’re a movement. We empower our family-oriented community at all fitness levels to push limits, fuel performance, and live boldly through smart training and state-of-the-art spaces. From gym culture to group fitness to youth and adult sports, we pride ourselves on offering a clean, safe, and welcoming environment for everyone!

Requirements

What You’ll Do:

• Deliver a welcoming, professional experience for members, guests, and visitors
• Provide accurate information about programs, schedules, and facility operations
• Monitor visitor access and maintain awareness of facility security
• Answer phones, respond to inquiries, and route calls or messages as needed
• Assist with daily facility tasks, including cleaning, laundry, opening/closing duties, and shift checklists
• Support event and program setup and breakdown
• Receive and organize mail and deliveries
• Collaborate with team to support overall facility needs
• And more…

What Makes You a Great Fit:

• Availability to work weekday shifts, from 2 pm – 9:15 pm
• At least 6 months of experience in a reception, retail, or customer service role
• Comfortable using computers and learning new software systems
• Strong computer skills and comfort learning new software
• A friendly, attentive, and professional demeanor
• Self-motivated with the ability to work independently and as part of a team

What We Offer:

• Competitive pay: $15 - 17.75 per hour
• Holiday premium pay (time and a half for designated holidays worked)
• Complimentary membership to HCI Sports & Fitness
• Opportunities for growth and advancement
• A fun, supportive work environment within an active, community-focused organization