Delivery Manager

About Unily

Unily partners with the world’s largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily’s market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace.

Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Intranet Packaged Solutions, the 2024 Forrester Wave™: Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2025. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey.

Job Purpose

The Delivery Manager will lead the successful implementation or optimization of our solutions for clients within their designated region (North America, EMEA). Reporting to the Associate Director of Professional Services Delivery, this role will be responsible for managing projects end to end including project plans, coordinating

professional services activities, and building strong client relationships to ensure successful project delivery. The ideal candidate will combine project management expertise, client relationship skills, and operational excellence to drive positive customer outcomes and on-time, on-budget project completion.

Main Responsibilities

Project Management & Delivery

• Develop and maintain comprehensive project plans that align with client objectives and delivery methodology

• Track and manage project milestones, timelines, and deliverables to deliver key client outcomes

• Identify, assess, and mitigate project risks throughout the implementation lifecycle

• Coordinate resource allocation and cross-functional team activities

• Ensure project deliverables meet quality standards and client expectations

• Manage scope, budget, and timeline expectations with clients and internal teams

Client Relationship Management

• Build and maintain strong relationships with key client stakeholders

• Conduct regular client check-ins and status meetings

• Set and manage client expectations throughout the implementation process

• Ensure clients are informed, supported, and aligned with project activities

• Act as a primary point of contact for client implementation inquiries

• Anticipate potential issues and proactively address client concerns

Implementation Leadership

• Guide clients through the implementation journey from kickoff to go-live

• Coordinate activities between client teams and internal functional groups

• Inform clients of operating model, implementation methodology, and milestone expectations

• Provide guidance to clients on implementation best practices and requirements

• Manage escalations and resolve implementation challenges

• Ensure smooth transition from implementation to ongoing support

Pre-Sales Support

• Partner with PS pre-sales and sales teams to scoping new opportunities where needed

• Contribute to the development of statements of work, including scope, effort estimates, and timelines

• Participate in client presentations outlining professional services methodology and approach

• Support proposal development for implementation services

• Provide input on implementation feasibility and resource requirements for potential projects

Operational Excellence

• Maintain accurate project documentation including plans, status reports, and meeting notes

• Track and report on project KPIs and metrics

• Identify and implement process improvements for delivery efficiency

• Collaborate with other Delivery Managers to standardize best practices

• Contribute to the development of implementation methodologies and tools

Team Collaboration & Leadership

• Coordinate activities across cross-functional implementation teams