Supervisor, Small & Medium Business Direct Sales - Inside Sales

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for supervising a team of business to business Inbound Telesales Representatives that are focused on selling to small-to- medium business customers over the telephone. Motivate and coach representatives to ensure they achieve sales quotas.

Job Description

Core Responsibilities

• Lead team by example in key areas: selling skills, funnel management, forecasting, product knowledge and closing sales.
• Ensure CRM software is accurate and up to date on daily basis.
• Coach and develop all sales representatives in providing superior customer service, achieving quality standards and meeting performance expectations by giving timely and appropriate feedback. Hires, disciplines and terminates personnel as necessary.
• Conducts team meetings to improve skills, share best practices and deliver key communications.
• Partners with leadership in the business to business organization to ensure positive working relationships and effective communication between functional areas.
• Handles escalated customer calls in a timely manner and ensure customer satisfaction.
• Provide appropriate feedback to management from consumers and sales representatives to help business continue to grow and evolve.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Coaching, Communication, Influencing Skills, Leadership, People Management, Persuasive Negotiation, Sales Team Development

Compensation

National Pay Range: $36,205.71 USD-$91,928.57 USD Illinois Pay Range: $38,468.57 USD - $80,897.14 USD Colorado Pay Range: $40,731.43 USD - $84,574.29 USD Hawaii Pay Range: $47,520.00 USD - $77,220.00 USD Washington DC Pay Range: $52,045.71 USD - $84,574.29 USD Maryland Pay Range: $42,994.29 USD - $84,574.29 USD Minnesota Pay Range: $40,731.43 USD - $77,220.00 USD New York Pay Range: $42,994.29 USD - $91,928.57 USD Washington Pay Range: $40,731.43 USD - $88,251.43 USD New Jersey Pay Range: $45,257.14 USD - $88,251.43 USD Vermont Pay Range: $42,994.29 USD - $73,542.86 USD Massachusetts Pay Range: $45,257.14 USD - $88,251.43 USD California Pay Range: $40,731.43 USD - $80,142.85

Targeted Commission: $35,000.00

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is