ServiceNow Business Analyst

*We are open to supporting 100% remote work anywhere within the US.*

 ICF’s Digital Modernization Division is a rapidly growing, entrepreneurial, technology department, seeking a Senior Business Analyst. Our team is a leading provider of Digital Transformation services for Federal agencies. Our services focus on enabling agency mission and business transformation using industry-leading low-code platforms, mobile applications, robotics process automation, and data analytics platforms. We are partnered with some of the world’s leading and most innovative companies like Salesforce, ServiceNow, Microsoft, and UiPath. We focus on offering a full range of architecture and planning, system implementation, integration, analytics, and O&M for our customers. 

As a Senior Business Analyst, you will collaborate with product owners, technical architects, and developers to create innovative business systems. This individual is responsible for bridging the gap between development, design, and product management by eliciting, analyzing, documenting, and communicating concise requirements for implementation based on business needs. Operating in an Agile environment, the Sr. Business Analyst will utilize analytical and problem-solving skills and leverage CRM capabilities to deliver optimal solutions.

Responsibilities:

• Work closely with various technical and non-technical stakeholders to understand complex business processes and define business requirements.

• Translate business requirements into concise, feasible, and verifiable user stories and acceptance criteria.

• Interact with the development and testing teams to communicate and validate requirements.

• Maintain and prioritize user story backlog.

• Support the solutioning process by developing competencies in various technology platforms.

• Produce and decipher complex technical use cases, user stories, process flows, diagraming, data analysis, data mapping, interfaces, reporting and testing activities on web and hosted technologies.

• Develop functional documentation such as use cases, functional specifications, reports, and screen prototypes.

• Conduct system demonstrations for stakeholder feedback and validation.

• Conduct training and develop end-user documentation as required.

• Contribute to an Agile environment and apply best practices through cross-functional collaboration.

Requirements:

• 5+ years of experience in business analysis with CRM end-to-end implementations or Custom Application Development

• 3 or more years of experience as a Business Analyst or Business Process Consultant on CSM and App Engine ServiceNow projects

• Ability to obtain a Public Trust Clearance per Federal contract requirement

• Must reside in the US, be authorized to work in the US, and all work must be performed in the US

Job Location: This position requires that the job be performed in the United States.  If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections.

Preferred Qualifications:

• Bachelor’s degree is preferred or equivalent years of experience

• Good working knowledge of the Scaled Agile methodology

• Agile/Scrum Master Certification preferred

• Working knowledge of a data modeling tool (Visio, Axure, etc.)

• Excellent analytical, problem-solving, and communication skills.

• Ability to multi-task in a fast-paced environment.

• Experience with ServiceNow, Salesforce, .NET, or Java preferred

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our