Head of A220 Heavy Maintenance

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com

• Notice: Know Your Rights: Workplace Discrimination is Illegal
• Notice: Pay Transparency Nondiscrimination (English)
• Aviso: Transparencia en el Pago No Discriminación (Spanish)

Job Description:

Job Summary:  

As the Head Of A220 Heavy Maintenance you will provide support towards the A220 Maintenance activities to ensure an efficient return to service for the customer's aircraft. Additionally you will  provide departmental wide availability and timely delivery of customer order support related activities while ensuring operations are measured and processes adapted to meet targets. In this role you will also balance daily workload in the department while contributing to greater efficiency related to this position and a standardized global A220 Heavy Maintenance operations.

Primary Responsibilities:  

• Ensure successful collaboration towards the A220 multifunctional team towards completing maintenance events on time.   

• Manage the department’s staffing needs in connection with staff holidays, flex time and working hours

• Ensure work procedures and policies are adhered, review operational workload and daily task allocation and shift scheduling

• Create a safe and trustful environment with focus on a speak up culture and constructive feedback. 

• Participate in external top/key customer meetings/escalations

• Directly contribute to the increase in customer satisfaction and enhance internal and external communication related to customer material order performance

• Regularly one-on-one meetings with all staff

• Make decisions to ensure on-time material delivery to meet customer expectations

• Administer and manage onboarding of new employees and upskilling of existing employees based on processes in Symbio

• Conduct employee development talks and plans. 

• Spot talents and guide them towards the desired career path

• Implement and maintain LEAN in department

• Keep own employees informed about Satair business and objectives

• Have regular departmental meetings with documented notes

• Prioritize own tasks and the tasks of the department

• Implement collaborative efforts between ASO departments, Commercial & other relevant stakeholders where necessary

• Optimize Satair business procedures through Satair’s IT systems

• Measure, develop process/efficiency improvements and track operational performance based on KPI analysis

• Set clear objectives, targets and success criteria for own area in accordance with management and ensure compliance, this includes annual reviews and qualification assessment, skills development; on-board and train newcomers

• Establish and ensure reporting of agreed KPIs both internally and externally

• Participate in and prepare employees for Audits

• Manage and coordinate participation in system testing and relevant projects

• Ensure implementation, update and adherence regarding SOPs

• Manage customer allocations based on workflow analysis and customer segmentation

• Ensure On time delivery (Sales Order Handling OTD) performance

• Ensure continuous improvement of customer satisfaction (CSIP)

• Ensure Open Order Book Health

• Ensure First Qualified Response Time

• Ensure Ticket Resolution Time

• Ensure Overdue Deliveries Performance Levels